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U-verse TV

U-verse TV

Find answers to common AT&T U-verse TV questions, 24X7.
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Data Breach

I am one of the millions who are affected by the data breach at ATT. The letter received says that I'll have free monitoring on Experian.  I already have an account with Experian.  I'd like a discount on my Directv account instead or subscription with Equifax or TransUnion credit monitori

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Cable box

I just canceled my u-verse. Where and how do I ship my cable box back to ATT?

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20

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AT&T Custom Work Order

I recently received a quote from AT&T for a custom work order that is needed for construction that both my neighbor and I doing with the same contractor. The AT&T work involves re-routing the drops to our homes as well as part of the line underground. I was absolutely outraged at the price AT&T has

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3.3K

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Unable to schedule recordings via the app

I am unable to schedule recordings on certain channels via the app. The guide says there is no information available at the time for that channel. Any ideas?

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17

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Using a TiVo box

Hi: I am going to be renting a house for 3 months, they have AT&T Fiber, and I want to use my TiVo box.   Any suggestions on how to connect?   At home I have Comcast and they supply cable cards for the TiVo, does AT&T do the same?

Questions

392

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Problems when playing recordings; corrupted recordings

We have a problem that affects many, but not all recordings. When we play back a recording, it does not begin normally. Instead, the image freezes then breaks up and there is no sound. If we try to fast-forward, the playback jumps ahead by many minutes. Sometimes it will start to play normally, othe

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38

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Accepted Solution

Official Solution

Logging into apps with ATT credentials

I can’t log into any app using my ATT uverse credentials, I’ve tried ESPN, tbs, tnt, Starz I get not authorized or error playing video. Doesn’t work on phone iPad smart tv or Apple TV called ATT customer service and they couldn’t help

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3.5K

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Accepted Solution

Sent New BWG320 Gateway, and then sent VIP1200 receivers (3) and I see no way to hook them up together.....

Have had problems in dealing with "Customer Service". First, since my current gateway/modem is now not receiving any updates, I called and they sent me out a BWG320 gateway.  They did not look and see that I also have U-Verse cable, and I saw there was not a way to connect the new gate way wit

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26

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Can?t get signal

Screen says no signal

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26

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Incoming phone calls freeze U-verse receiver

We have bundled U-Verse TV, Internet, and Phone for several years now. In recent weeks or maybe the last couple of months, on the now rare occasion that someone calls our "landline" (actually digital phone but the same number I have had for 30+ years), and we are watching TV, the U-Verse receiver (a

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Accepted Solution

Sent New BWG320 Gateway, and then sent VIP1200 receivers (3) and I see no way to hook them up together.....

Have had problems in dealing with "Customer Service". First, since my current gateway/modem is now not receiving any updates, I called and they sent me out a BWG320 gateway.  They did not look and see that I also have U-Verse cable, and I saw there was not a way to connect the new gate way wit

Questions

26

3

0

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