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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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Concerns re fraud in sending phones back to 601 Mason Street, La Vergne, TN

As part of the current trade in promotion, I sent three phones back to the La Vergne address provided on the ATT issued labels. They have arrived via USPS tracking (I have tracking numbers, confirmation numbers, photos of the labels) but have not been processed by ATT. I suspect fraud, and this rece

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AT&T trade in billing nightmare

I traded in my IPhone 11 in December 2021 for an iPhone 13. When I got the 13 I went to an AT&T store and changed the phone number to my old number. And this was where problems stared to occur. My billing stated charging me for 2 lines despite me having only 1 phone. I called AT&T to fix

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Rate change from 10 cents to 35 cents per minute

I am being told that my 10-cents per minute cell phone will become 35-cents per minute starting Oct. 13. My question is simply, Why? That is a 250% increase in the rate being charged. Even in a time of record high inflation, that kind of increase is totally irrational. Can anyone explain this kind o

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FIX: Change your Billing Cycle and Due Date!

There are many people angry about the change in billing due dates that have been set by AT&T recently.  There is a way to get your due date back to where you want it but does require a little work on your part. NOTE: I am not an AT&T Employee, this is just advice from someone doing a little research

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AT&T said they never received phone mailed back to them with their label

In January we purchased 3 new phones, we returned 1 phone. and another phone was mailed to us in it's place.   We wanted to return the phone to a local AT&T store, but AT&T told us no, use the shipping label we provided to you.  Unfortunately AT&T claims they never got the phone and within two weeks

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fraud/scam

That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it. On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed

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Billing

My bill was higher then expected here now my service is suspended what to do to cancel

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ATT Bait and Switch Trade in Practices

After following the ads on ATT concerning the upgrade to the S22 Ultra and S22 I contacted ATT reps through the chat apps. After waiting months for the trade in to reflect for the S22 Ultra with no credits being applied (after att reps said they would be) and receiving a promotional card for $260 (a

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Trade-in

I did trade it in at an ATT store. It was all explained but if my last payment is 2 bucks less than my first I dont see where I'm saving 800 bucks anywhere. They are still running that promotion and to be honest I wish I had never done it. Samsung had a better deal. I have all that paperwork and lik

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Disputing charges on my bill

I have about $350 of bad charges on my bill. I know what the misunderstanding is from, but not paying an extra $350.  How do I dispute these?  The website is about as helpful as moldy wet spaghetti noodles. TIA

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Can’t connect to hotspot

I am not sure if my plan covers hotspot. How do I find out?

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 • Wireless

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Returned iPhone 12 stolen in transit

I wanted to get a new phone so I went to my local AT&T store for my eligible Next Trade-In. I purchased the iPhone 14 max pro. There were no phones in stock so I had to wait for the new one to get shipped to my home. I was informed to hold onto my current phone until the new one came in. Onc

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 • Wireless

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Cel-fi go x cellular booster for internet only

Hello, I live in a very rural area and I was wanting to use 4g/5g for internet/data only. I installed a Cel-Fi GO X | Cell Phone Signal Booster | 1 Panel Antenna/Long Ranger Bundle Kit - All Accessories Included | Multi-Carrier Support with Carrier Switching | Up to 100 dB with a  NETGEAR Nig

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 • Wireless

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Didn’t not get my trade in credit for 7 months and still waiting for my $800 credit

In April 2022 I purchased an iPhone 13 Pro from @ATT online. I was ordering a new phone because there was an offer that said that I would receive $800 back in monthly statement credits in exchange for me sending AT&T my previous Android OnePlus 9 and moving from T- Mobile to AT&T. This state

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 • Wireless

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Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

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 • Clubhouse

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changing gateway

I got another gateway a BG210, and I want to use it instead of my old gateway. It doesn't want to just switch out. What do I got to do?

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 • Internet

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

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Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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