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Wireless Account

Learn how to best manage your wireless service and account.

22.1K

Online order cancelled??

I placed an order online to add a line to my account and then I get an email saying it was cancelled because they were "Unable to Verify My Informatio

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Warrantied defective phone sent to ATT was water damaged when they received it

Hello all, I have a Galaxy Note 3 that started having problems charging (wiggling the cable in the connector would help it get connection, but several

 posted 

6 years ago

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Last response by 

lizdance40 

4 years ago

Questions

1.4K

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extra charge for working service

We have had every AT&T product I think for many years. U-Verse, Internet, cellphones, email, etc. We are almost 100 percent satisfied. Our cells have

 posted 

6 years ago

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Last response by 

MicCheck 

6 years ago

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336

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Upgrading phones with AT&T is not good customer service

I have 5 lines using the Next service.  10GB data, unlimited talk and text...what AT&T does not tell you is when you wnat to upgrade a phone, you are

 posted 

6 years ago

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Last response by 

ujmnz 

6 years ago

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322

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New Contract - Cancel within 15 days- keep phone

Hello! I am a current att customer with no contract. If I sign a new contract, get a new phone, and then transfer service within 15 days, can I pay th

 posted 

6 years ago

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Last response by 

GeekBoy 

6 years ago

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3.3K

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Customer service fail

I called ATT to ask about temporarily suspending my pay as you go ipad data plan as I am outside of the US for the next 6 months.There is no way to do

 posted 

6 years ago

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Last response by 

MicCheck 

6 years ago

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266

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Long Time Customer Not At All Happy

I have been a customer since it was Southwestern Bell and I used a bag phone that resembled something from WWII. A change to my account a few months a

 posted 

6 years ago

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Last response by 

Nyangel98 

6 years ago

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655

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Accepted Solution

Official Solution

On wifi then charged data

Hello, so I was sitting at home watching tv when I received an Espn alert about the jags. Immediately I received a warning that I had gone over my dat

 posted 

6 years ago

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Last response by 

oceanexpress 

6 years ago

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1.6K

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Refund deposit $500

I'm an international student. I have a contract last August. When can I get my deposit $500. Can I refund it to my ATT account directly?

 posted 

6 years ago

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Last response by 

ATTDmitriyCM 

6 years ago

Questions

375

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AT&T refuses to unlock replacement phones when originals were already unlocked.

Having an ongoing disbut with AT&T. Last year I unlocked both my Lumia 920's under their unlock plan so I could use them on my trip overseas. Around 6

 posted 

6 years ago

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Last response by 

MicCheck 

6 years ago

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661

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