Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Find your favorite shows on the Max app.
I need help getting back into my HBOMAX it says expired I’ve already paid my bill this month I haven’t had it for two weeks I’ve already troubleshoot it in the app I signed it completely out I signed back in still the same thing can’t get into watching it I don’t want to have to cancel my plan
Questions
47
0
0
my internet that we chose was supposed to have hbo max included, but after a month it shows it expired.
Questions
133
1
0
I cannot successfully use HBO max through my AT&T provided account because HBO states that my subscription has expired. However, my plan still states that I have HBO included.
Questions
173
0
0
Accepted Solution
Official Solution
Got 1g Fiber which includes hbomax. I can view stuff in the hbomax app on my phone and laptop but it doesn't appear on my DirecTV channels. Is this by design? I thought it would be available through my DVR. Thanks.
Questions
53
1
0
Closed
I began using HBO Max at its launch using my DirecTV subscription, which includes HBO. Now I can no longer access it, and HBO says my account is ”expired.” Was there some two week time limit on this. I never heard anything about that.
Questions
1K
9
Closed
I have an AT&T plan that includes HBO Max, but every time I try to log into HBO Max using my AT&T account log-in, I receive the following message: CAN'T VERIFY YOUR SUBSCRIPTION Make sure you're using the ID and password for the AT&T service associated with HBO Max. Confirm that you a
Questions
657
28
Closed
My HBO Max account is not working. On the app it says it “expired” but on my AT&T account it says I still have HBO Max. Help?
Questions
110
4
Closed
Recently I have not been able to access HBO Max my AT&T TV device. It alternates between a service error - select OK - could not load app close app and retry - retry brings me to the service error. In the background you can faintly see the menu options on the left side of the screen. I have rese
Questions
250
2
0
Closed
Spent 5+ hours with att support in various departments and they keep bouncing me around to Technical Support, Advanced Technical support, Password Support, ATT Watch Now tv support , FAQ pages and one of the reps even told me to go to a ATT store to figure this out. Seriously, I was sold and upgrade
Questions
122
2
Closed
I cannot connect to my HBO Max subscription (which I have through my ATT service). The page asks me to choose a plan or restore my purchase. When I click to restore my purchase, the error message says my subscription cannot be verified. Please help. Thanks.
Questions
557
1
Let us help protect you from unwanted calls, text messages and spam.
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.