Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
U-verse TV Equipment
How to set up, install & troubleshoot your DVR & receiver.
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Want to connect Uverse box to a Toshiba Firetv
How do I connect my Uverse box to my new TV. It is a Toshiba Firetv.
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Wireless Set Top Box; Red X 3
I'm having a problem with a single STB. I have 6 STB, some wired and some wireless. I have AT&T fiber. One of the wireless STB went out. The error at that time was "Set Top Box Does Not Match Account Settings". Multiple reboots of gateway and STB, did not fixit
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AT&T engineering or planning department contact needed.
Need assistance with release of easement per the request of the City of Cleburne, TX. CalebP was chatting yesterday working on a contact but did not provide one before end of day.
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43
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AT&T Uverse Arris VIP2262 ReceiverNot Responding
I have followed all of the troubleshooting steps mulitple times, but my receiver is still not responding. There is a black screen with a red x – no number. I've tried the following:1. Restarted the gateway2. Unplugged the Arris VIP2262 and waited 10 seconds3. Unplugged the Arris VIP2262 and waited 1
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AT&T engineering or planning department contact
Need assistance with release of easement. AT&T engineering or planning department contact needed.
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51
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SD to HD "upgrade"
I have SD equipment and was happy with it until DTV removed channels, including local channels and is forced an upgrade. I called in mid November 2022 to get it resolved (get new equipment) and they scheduled a tech (subcontractor) for install for 12/08...during a 4 hour window. The tech arri
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DVR receiver shows red X on startup
My DRV box (VIP2262 V2) shows a red X on the screen, and the LINK and RECORD LEDs flash continuously. I have tried the documented restart procedures for both the DVR box and the gateway, and I am unable to get past this screen. Please advise on what I can do, or how I can obtain a replacement for th
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Remote "missing" channels
I was just set up today. In programming my remote, I must have done something, or fried its brain. I have no channels hidden. I have channels marked as favorites. When I hit "next channel" button, it skips many channels - i.e., if I am on channel 1004 and hit the button, instead of going to 1005 (a
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A20 remote tv/video button not working with Samsung TV
I just got a new Samsung tv, and it is cumbersome to switch back and forth between inputs/sources. Truthfully I would return the tv, except that there are very few 60" tvs, and this one fits my space perfectly. The issue is switching from hdmi1 to hdmi2. The tv/video button on my A20 re
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Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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With iPhone, can you go back and forth between eSIM and physical SIM
We know, If you have eSIM supported iPhone than it can convert/move from AT&T carrier/number physical SIM card to AT&T eSIM. I have few questions. 1. Once you convert from the physical SIM to eSIM; can you leave physical SIM in iPhone's SIM tray ? 2. Can you go back from eSIM to the same
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Wireless
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Cant log in to att email
Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. Rebooting does not help. I have connectivity to all other we
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Windows 10 Computer wakes after sleeping constantly since going to AT&T
We recently changes to AT&T fiber optic. My Windows 10 PC had no issues until after the switch. Now it will not continue to sleep. It wakes up, then based on power plan setting, goes back to sleep, but then just wakes up again. This post concerning the problem says to disable
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Internet
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New Updates on Your AT&T Account
"Dear User: Starting On March 2..." I'm an AT&T/Yahoo user. I did not open this email. It is from [email scrubbed]. Is it a valid email and should I open it? Thank you.
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Verify Emergency 911 Address Failed GEO-0074-WS
I am trying to enable Wi-Fi calling on my device. I get an error "Need Valid Address" with the code GEO-0074-WS The address I entered matches EXACTLY what is on the Zip Code lookup from the USPS. How can this be resolved?
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Wireless
1
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Can't log into sbcglobal.net email (trying on multiple devices) - logged out on all of them. Already tried changing my password too!
I have been logged out of my sbcglobal.net email on ALL my apple devices (iphone, ipad, macbook, AND trying multiple browsers on Macs and PCs) for the past 3 days. I have changed my password but when I try to log in it gets stuck in a loop where it asks for my ATT user ID and PW. I keep enter
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
670
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
315
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
307
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
276
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