Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to install, troubleshoot & fix your equipment.
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Anyone know why all of my scheduled series to be recorded on the DVR disappeared?
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I have a new DVR and older receivers on my other 2 TV's. The DVR powers on with the ATT remote, but it doesn't power off when I turn the TV off. I have to turn it off manually. My 2 older receivers (as well as the old DVR) power off with the remote. It's annoying. Is there s
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I have a DIRECTV with the white remote. I just added a Sony receiver model str- dh790. When I turn on the U-verse, it automatically sends the prompt at the right hand bottom corner of the screen asking to "change audio device" because it sensed a new device I think. I go through the prompts and f
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I thought I remembered the number by heart to move my U-verse service. I called 1-888-288-2020, and was treated very well in moving my service. After, I realized the standard AT&T Landline number is 1-800-288-2020. The confirmation email came from “order@ecom.wireless.att-mail.com“. Can I confirm th
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I work for an ISP and we use Cisco Wireless ISB7050 IPTV STBs and are having issues with quite a few connecting to our 5G backhaul IPTV SSID. I've troubleshot this issue with our partner who supplies our wireless routers, and when doing a packet capture, we found that there isn't a full handshake. W
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I hit a cable line the was maybe and inch below the surface. Need to get in connect with somebody ASAp. 811 has been notified and they said this is the next step.
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I have had AT&T Uverse for over 10 years. Recetly I have problems in 3 rooms. I need one room at a time done because it was too much for them to handle. It's now been 2 weeks and I still don't have one problem handled. They have sent me the wrong receiver 5 times and it's alwa
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This afternoon an AT&T Internet technician changed my wifi. Now my U-Verse receivers display "Account unavailable. This Set Top Box does not match the account settings." I've restarted the Wifi gateway, and I've restarted the receivers. Same message. Halp!
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woke up to red lights blinking on receiver no picture on TV screen tried reset a few times big red X on -screen after a gear showed first then
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Has anyone returned equipment for Uverse and been told they have no record of ever receiving it or you requesting the equipment return supplies? this is the 2nd time for me.
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Good afternoon, I work for a municipality in North Alabama, and we are having trouble locating the current PEG channel standards/specifications. Our current media encoder is needing to be replaced, and we are looking to replace it with a new media encoder that is still compatible with our current C
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