
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
I have a non-smart TV. I have an ATT Uverse box. I have a Roku device. How do I get the Roku device to appear on my tv?
Questions
1.3K
8
0
About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute s
Questions
41
1
0
Accepted Solution
Official Solution
I was told that after I upgraded my uVerse service to AT&T Fiber, you could record & watch up to six high-definition (HD) streams; but I am still limited to only 4 (3 being recorded and 1 that I am watching). Is there something wrong with my equipment?
Questions
216
7
0
I have a TCL 50" TV. I found 2 codes that sort of work, they control the volume and power just fine. And if I press the Inputs button, it brings up the list of Inputs, but I can't use the arrow keys on my S30 remote to choose which one I want. But I need to be able to change th
Questions
52
4
0
Official Solution
My BGW210 router is inside my home. The Cisco ISB7005 receiver is in the unattached garage. AT&T extender is not enough to get strong signal. If I hardwire with cat5 cable, what ports do I use on the router and the receiver?
Questions
55
2
Closed
I am trying to find a way to completely disable on-demand on my att uverse system. So far, I have tried to put parental locks on channel 01, which I believe is the channel used for on-demand, but that does not do anything. If you press the on demand button on the remote, on-demand still works with
Questions
1.6K
5
0
How do I fix my receiver when two gears appear after the bar has fully loaded from the first screen with one gear and it’s now showing a red x and 13 with a black screen? Now it’s back to a gear with a bar that’s not loading
Questions
54
0
0
Accepted Solution
Official Solution
Receiver keeps rebooting on its own over and over. TV programming will start after a reboot, then a few minutes later (without me touching anything), it freezes and reboots again. Over and over and over. I’ve done a manual reboot, I’ve unplugged the receiver, I’ve rebooted the gateway, I’
Questions
1.5K
5
0
Hi ATT sent me two replacement U-verse TV wireless receivers. The Tech support who ordered them for me said to return the old ones to UPS or Fed Ex store. However shortly after I got an email saying your new equipment should arrive soon and “we do not need your old equipment back, please recycle.”
Questions
60
1
0
Continuously getting the “Lost Signal” screen!! We have rebooted many times both the recover and gateway!!
Questions
506
6
0
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
Email display is not centered text is too far to the right can not see slider/ delete. function
Questions
•
2
0
0
I forgot my voicemail pin#,how do I get it or reset it?
Questions
•
Wireless
2
0
0
Help, I had to change my password on bellsouth.net email on my PC and now my iphone won't let me update the password. So I deleted my iphone email and now can't figure out how to re-enter the information and what information I need to use. Can anyone please help me????? Thank you, Shell
Questions
•
2
0
0
My email logged itself out on all devices and now wants to text a code to a cell phone to log back on. The cell phone it’s trying to text is my daughter’s (who was never part of the account to begin with, just a number on our former cell plan service with AT&T. In the past, verification texted t
Questions
•
3
0
0
I have duplexes on 6th Street in Los Angeles where in the back of the buildings there are accumulations of years worth of phone cables and boxes. How do I get AT&T to remove the dead and absolete ones? This is my second posting. Joseph B. [email scrubbed]
Questions
•
Home Phone
3
0
0
i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation
Questions
•
Internet
1
0
0
Accepted Solution
Official Solution
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
720
6
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
409
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
317
2
0
Accepted Solution
Official Solution
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
307
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
278
1
0