Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
U-verse TV Equipment
How to set up, install & troubleshoot your DVR & receiver.
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TECH'S THAT LIE SAY YOU WONT BE CHARGED A DISPATCH FEE BUT YOU GET CHARGED
HAS ANYONE HAD A TECH DO A SERVICE CALL AND THEY TELL YOU THAT YOU WON'T BE CHARGED THEN YOU GET YOUR BILL AND THERE IS A $99 DOLLAR CHARGE LOL. I LOSE SIGNAL AT LEAST 8 TIMES A DAY WITH MY UVERSE AND IT HAS BEEN GOING ON FOR ABOUT 7-8 YEARS EQUIPMENT REPLACED TECHS OUT EVERY MONTH AND STILL
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TECHS
Please tell me why techs blow off their customers. I had a guy named JAUN just didnt show up or text by the time my repair it will be six days down. I want my money back all of it. FREE cable and internet for a year for what ATT has put me through for the last 4 months. Who do they think they are? B
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ATT (Edited per community guidelines)
Once again for the 4th time my u-verse is out. I was blown off by the tech for repair now that have to reschedule. I wont have a repair til Tuesday which will mean my serrvice has been down for 6 days. I will be looking for other options as ATT rips you off for what you pay per month. They decent te
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Dvr programs deleting as soon as they finish recording
Programs keep deleting themselves some as soon as they finish recording. We can't keep any programs on the DVR! And there is plenty of space since it gets down to 7 programs and still they just vanish even as your looking at the list of programs. We have reset the main router and main DVR box ma
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Fee for a replacement receiver
I have Uverse and recently received a replacement receiver. Now I am being charged a $10 receiver fee monthly. Does anyone know why? I never paid a fee before.
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silver remote programming problem
silver remote- trying to program remote for tv. following steps-when enter "922" (auto code search) it goes to "my multiview :select a favorites list
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Remote will not turn tuner
We have a new ATT S-30 remote to replace a defective S-30. Our old remote was programmed to turn the tv, cable box and tuner off at the same time with the power button on the remote. The new remote turns off the tv and cable box but not the tuner. I have to manually turn off the tuner.&
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Lost with Error Code 775 during Icy Memphis Weather
Good evening DirectTV community, Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I
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How do I set up my Roku device.
I have a non-smart TV. I have an ATT Uverse box. I have a Roku device. How do I get the Roku device to appear on my tv?
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Access card cannot be read- multiple restarts- please help!
About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute s
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Fixed wireless internet down with no estimated time for repair
My AT&T fixed wireless internet had been down due to a Service Outage in my area for 10 days now. There is no estimated time for a repair to the tower which mine uses. A month ago my cell service was down for about 2 weeks after a power outage at another tower!!! I can't use my laptop or do any
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Internet
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Garbled Wireless Calls Apple iPhone - AT&T UPDATED INFO
To everyone who is having issues with garbled interference during AT&T wireless calls using iPhones -- Are you guys all using Apple AirPods Pro when you make these calls? I have noticed that every time I have this issue, I am using my Apple AirPods Pro. If I have Wi-Fi On/Off -- calls are i
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Wireless
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Engineering Contact Needed for Design Conflict Review
Hi there, The engineering firm that I work for is designing the replacement of a sewer force main and I need to confirm ownership of underground telephone and fiber optic lines belonging to AT&T within the project boundaries. Can you put me in touch with an engineering representative that can
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Digital Life
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Incorrect DNS response on ATT Wireless (no errors on wifi or on other mobile networks)
Have a mail server that, periodically, gets results in a certificate error on ATT-connected iPhones (only). The cert shown belongs to securelogin.hpe.com which, clearly, I don't have the key for (and Digicert didn't issue that to me). The only thing I can think of is that the DNS servers on ATT are
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Wireless
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How can I check traffic usage over a DSL Connection?
How can I check traffic usage over a DSL Connection?We have a Direct Internet Access (DIA) Circuit at one of our locations. We also have DSL. We are evaluating whether or not we need the two of them.Thanks!
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Internet
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AT&T Mobile Tower Down?
I'm located near the Prizer Point Marine in Cadiz Kentucky 42211 and have not been able to make or receive calls for a week now. I can drive 15 minutes down the road and everything works perfect 3-4 bars. Anyone else having an issue?
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Wireless
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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