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U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

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recycling Uverse equipment

I changed from Uverse TV to Direct TV streaming. I got an email telling me to recycle the Uverse eqipment rather than returning it. I was directed to att.net/recycle for instructions, but I don't see any information there. Should I return it to an AT&T store, dispose of it however I can, or ship

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set-top-box-does-not-match-the-account-settings

new wifi receiver and I get the above message. Can I fix this myself or do I need an ATT rep?

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How to transfer recorded data from my old VIP 2250 DVR to the new VIP 2262 replacement

My old VIP 2250 developed a problem but has a lot of programs recorded on it. I received a replacement VIP 2262 and would like to transfer the recordings from the old unit over to the new one.

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U-verse App DVR Recordings not in sync with DVR

In the app, Recordings, click on Recorded and it shows several shows I deleted a long time ago on the DVR. I tried deleting them from the app manually but they keep coming back although they aren't on the actual DVR.  Any way to get the app to sync up with the DVR to show shows correctly? 

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Screen size and resolution issue on Motorola VIP1200 receiver

The receiver only has a setting for screen size - I set it to HD-16:9. The picture does not fill the screen and the picture quality is not HD. The screen resolution and aspect ratio is correct via OTA antenna. There must be a proper setting on this receiver.

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Is there a way to recover recordings if the DVR is replaced?

Is there a way to recover recordings if the DVR is replaced?

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Ghost Images

I recently insalled a Vizio V505-JO9 television to my existing UVerse setup. The images on the screen associated with the Vizio Home and associated screens are crystal clear. After programming the UVerse remote to operate the televion, the Uverse images all seem to have a ghost appearance, while the

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Red X

Box is not working Red x

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U verse tv freezing and pixelated

All 3 of my coax connected u verse tvs freeze and pixelate. The one via Wi-Fi has sound issues.  I have reset all 3 STB. HELP?

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S30 Remote control

It’s frozen. The power button blinks red — 2 seconds on, 1 second off. None of the buttons work and when any of them are depressed they no longer all light up. Replacing the batteries didn’t help. Any suggestions on how to recover the remotes’ functions? Is it time for a new remote?

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Windows 11 HP Desktop only connects to google, Amazon and Youtube

My HP windows 11 desktop has recently started only connecting to Amazon, google, youtube and some Microsoft websites.  This problem does not occur when connected to my Verizon mobile hotspot and no other devices on my network have this issue.  Restarting the router works for a short perio

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 • Internet

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Access to a SBCGlobal Email Account

A year and a half ago my brother had a disabling stroke. He does not remember passwords to most of his accounts including his SBCGlobal email account.  I was appointed his legal guardian on 5/2/22.  I bought him a new iPad so he can use the many apps available to individuals suffering fro

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 • Email

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Email address

When I send a email the person receiving my email shows it was sent by Yahoo. How do I change it so it shows it was sent by my email address, not just yahoo?

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 • Email

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AT&T Dispute submitted / No response

Would appreciate any HELP from anyone including AT&T support. I upgraded (1 of 4) lines under my Family Plan to iPhone 13 Pro.  AT&T did not send Fed/X box for the return of the 256 Gb iPhone 10 I upgraded for several months - despite two reminder calls I made; got the box;  send

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 • Wireless

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Hotspot

I am over my minutes on the data for the hotspot. I would like to add more data for I still have 2 days before my billing cycle.  I need my internet so I thought I could just add 10 g to my plane to make sure I get through the weekend.  I can not find were I can do that at.

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 • Wireless

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Fiber not in my area

There used to be signs up down the road from my house for att fiber yet the only internet option for my area is comcast which i hate but i want the 5gig fiber internet for my house and i cant because att never ran the lines and they need to i live in west monroe,la

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 • Internet

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

174

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

146

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

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I see that I was scammed into the trade in like others

I was told to send my damaged phone bc it was under warranty.  I sent the phone recieved a new phone , then AT&T sent the damaged phone back stating that it was not under warranty and that I would be charged $700. I have tried since Nov. 22 yo resolve this..no luck at all. I WOULDN'T RECOM

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 • Wireless

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