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U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

7.8K

(7702)
Disconnected wrong set top box.

I received a replacement wireless set top box. When I tried to swap out the stb it would not connect. I got message "device does not match account settings". After several calls and direct messages via AT&T Help on Twitter, Uverse technical support provisioned the replacement stb but disabled th

Questions

35

4

0

Conflicting messages about returning or recycling old uverse equipment

we switched to a streaming DirecTV from Uverse. agent who handled the transaction requested us to return equipment to a UPS or FedEx facility, supply our account number and they would package and return to att.  then a couple days later we received an email asking us to recycle the equipment (

Questions

66

6

0

Headphones don't work with new uverse DVR

I don't have any sound coming through my headphones after a new Uverse DVR was installed replacing the old Uverse DVR which worked fine with my headphones. How can I fix this???

Questions

77

16

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Where to Recycle?

Cancelled my U-Verse subscription and received an email that said "We've received your request and for your convenience, there is no need for you to return your equipment."  Underneath that message, in a smaller box, was this:  "To help simplify your life and support the environment we've

Questions

88

2

0

Add services to my area

I would like to request att services in my area, we only have one company to chose from and I have had att before and loved it. Wanting to request internet and u-verse tv services for the Bluffs on Trebien, area code 45324

Questions

46

2

0

Internet - TV

Why doesn’t AT&T U-verse care anyone if you discontinue service with them.

Questions

40

3

0

Remote Control

Have to press buttons multiple times to get them to work...when fast forwarding recordings then changing to play. When changing channels, changing the volume, etc.

Questions

30

1

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Att uverse is a scam

Loyal customer for 10+ years. Cancel my account for financial reasons and sent back equipment immediately. Three months later my account is in collections due to non returned equipment. I've got my ups receipt with the reference number but AT&T refuses to listen. I will forever tell people what

Questions

44

1

0

Accepted Solution

Official Solution

Control external speakers with remote

Please reply if you have a proven solution for controlling external speakers and/or audio recevier using Uverse S10-S3  remote. I need the manufacturer, model, and Uverse code. My configuration is HDMI from Uverse receiver to Samsung smart TV, and optical digital audio out from TV to the new speaker

Questions

3.2K

6

0

Accepted Solution

Official Solution

U-verse Receiver won't work

I recently switched Internet service to Verizon. However I kept AT&T U-verse. Receiver won’t work. I’ve tried holding power button for 10 seconds, but that doesn’t help. What can I do?

Questions

243

5

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Accepted Solution

Official Solution

New TV receiver box getting account unavailable message

Just got a new tv receiver box and keep getting account unavailable message. Reset several times and same result

Questions

100

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

329

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