
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
Replaced receiver (old one died). Seems to be correctly hooked up but the screen has the uverse logo and the spinning ball going for 45 minutes or longer. No error message just that rotten spinning ball.
Questions
42
1
0
My U-verse app is no longer connecting to my gateway. I’m trying to use it as a remote (used to work) and it no longer does. I’ve uninstalled/installed the app, rebooted gateway, rebooted phone…. Signed out/in. Any suggestions?
Questions
44
1
0
Closed
@Raiden , @Raiden1803 , @raiden02 , @Raiden79705 , @raiden2a , @raiden, Hello again, RaidenB! Thanks for offering to help in this thread. The fault went away for four and a half days. But it has re-appeared and we are now regularly losing connectivity completely. Aft
Questions
57
1
0
Accepted Solution
Official Solution
My U-verse DVR only shows 10% available recording space though I only have one 30 minute tv show recorded.
Questions
69
1
0
Closed
Highly disappointed with ATT/Directv. I suspended my service and never was told if I didn't call by within 9 months it would activate automatically! Thats absurd! I should have been told on the initial call or received a curtesy call. After all these years with att, they dont care! I should call and
Questions
37
1
0
Our remote control for U-verse won't bring up any functions(guide, menu, recording...) On the TV screen. Only the number pad works to change channels.
Questions
46
1
0
I’m trying to help my aunt to setup her UVERSE receiver, but after completing the initial setup screen with the gear icon, the process proceeds to the second screen with two gear icons before shutting down with the error message consisting of a red ‘X’ and the numeral 3. I’ve tried this process twic
Questions
46
2
0
Accepted Solution
Official Solution
Is there any way to turn only my TV on and off with the S20-S1A remote, as there is with the S-10 remote?
Questions
65
3
0
I have had Uverse for approximately 12 years. I have one primary receiver (set-top box) that is the recording one and two secondary receivers on my other TVs. One of my secondary boxes has been freezing during playback of recorded programs. It only happens on that one box. I have
Questions
57
1
0
Accepted Solution
Official Solution
Is there a way to sort recordings by Date but from Oldest to Newest? I record a bunch of movies every week and need to watch the older ones before the newer ones otherwise I'd never get to the older ones. Every time I go to watch my next movie I have to scroll all the way from the top to the bottom
Questions
70
2
0
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
I haven’t received the phone I ordered in December because UPS lost it. It was a trade in promotion so I sent my old phone back right after receiving the return box although I haven’t received the new phone yet. Now, you’ve been charging me for a service I never even used. I never activated the phon
Questions
•
Wireless
2
0
0
Recently switched over to At&T from Cox cable, due to a rewards incentive program, so I decided why not give them a shot and get a couple of bucks. The At&t service representative said that I would receive a $200 rewards card for switching to their service, so I went forward with the new ser
Questions
•
Internet
1
0
0
I can't sign into HBO Max with my ATT account. It's worked for a while (as recently as 24 hours ago) and then suddenly stopped. I've used the various troubleshooting tips of signing out and then back in, but no dice. There are so many people with this same issue, how could this still be a problem. P
Questions
•
TV
1
0
0
Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive
Questions
2
0
0
I can't log into my email. I was using yahoo to log in and all of a sudden I couldn't log in and I was directed to currently.com. My password is not being recognized and my security questions aren't being recognized either. I tried logging in from my Mac and the password still was not being recogni
Questions
•
2
0
0
I've had this remote control for years. It finally died on me. How do I go about getting a replacement?
Questions
2
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
396
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
305
2
0
Accepted Solution
Official Solution
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
276
4
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
256
1
0
Accepted Solution
Official Solution
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
Questions
•
234
2