U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

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Message in a black square shoes up on TV periodically

A message comes up on my TV that is in a black square and says:  ! Not Available.  It comes and goes by itself. Does anyone know how to get rid of it or what it is?Beverly

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239

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Screen saver

My screen saver will not respond to my remote so I cannot watch tv. I have reset and restarted and nothing is working?

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15

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Accepted Solution

Official Solution

Unused TV box

Where to return unused TV box

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30

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U-verse tv receiver flickering lights after power disruption

Following a power outage for about 30 minutes, the receiver seems to be in a loop where the red, blue and green lights flicker for a bit and then remain solidly on for a bit. Just going back and forth. I tried resetting the receiver twice to no avail by holding down the power button for 10 seconds,

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100

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Uverse DVR doesnt link when using a different ethernet cable than what ATT provided

I have my Uverse DVR ISB7500 wired with an ethernet cable provided by ATT. When I connect it with a different cable, the link light flashes slowly and never makes a connection. It works perfect when its connected with the provided cable however I need a longer cable. I am not sure what the issue is

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72

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My Gateway reboots randomly 1-2 times/week

Approximately 1-2 times per week my gateway will randomly reboot. When it does I lose TV, Internet and Phone service.  Sometimes after the gateway gets done rebooting I will also have to reboot the TV/DVR box in order to get the TV service back.  This has been going on for at least a mont

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79

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what does the gateway box look like

I am returning cable devices but keeping internet so need to retain the gateway . im not certain which is the gateway piece of equipment can you please help ?

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72

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Extend wireless receiver range

Is there a way to use a U-verse wireless receiver in a location that is about 150 yards away from the WAP? I have a wireless bridge that extends the wifi internet to the location I would like to use the receiver at and I have excellent wifi signal and the internet works great but I was told by an A

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126

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U-verse TV keeps jumping to live TV

Hello, This week my wired DVR receiver started showing the message "This Channel jumped to live TV to allow TV viewing or recording on the DVR receiver". This happens even if we do not have any recording going on the DVR or any other TV receiver being on. I called the customer support line and t

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335

20

New DVR stuck in update

I just connected a new DVR (VIP2262) and it said there was an update available so I started the update and it's been stuck on it for an hour now. I don't feel like it should be taking this long and there is no progress bar to know how far along it is. Can this be canceled or reset? Can I still use t

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114

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Closed

Music Choice Playlist Issues

Hello...not sure if anyone else has had this problem...but everytime my husband and I create a playlist, after going through the A-Z list of videos to save to the playlist...it deletes it and we have to start all over. How can I retrieve those list? or why is it that the playlist is deleted or lost

Questions

600

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Accepted Solution

Official Solution

Cable box blinking green, blue, and red

Hi, so my power went out last night for less than 5 minutes. When it came back on the cable box in my room started working properly and the wifi started working properly but the cable box in the living room is blinking green blue and red. I've tried holding down the power button for 10 seconds and

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379

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