
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
7.9K
I have gone through all the troubleshooting options multiple times and the DVR (wired) box is still consistently displaying the green blue red lights. They go between solid to flashing but never turn off. Is the box Friedan’s we need a new one? Or is there a fix?
Questions
8
1
0
Accepted Solution
Official Solution
I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV
Questions
59
1
0
I have asked AT&T for anew remote, given a series of crap: bad weather, availability, order was cancelled. No matter what "agent' I speak to, get the same crap! "You should get it by 2/16/23...well it is now 2/21/23. I have called, asked, and NOTHING! AT&T has become a com
Questions
153
18
0
Accepted Solution
Official Solution
Once again, I am not getting what I am paying AT&T for. Since yesterday, one of my U-verse TVs is displaying a notice headlined “Activity Data Terms and Conditions” and goes on state that I have purchased a smart TV and tells me what to expect and what to expect. I have not bought a smart TV
Questions
99
5
0
Accepted Solution
Official Solution
Canceled U-verse, kept internet. They are asking me to return WAP - don't I need to keep that since I'm keeping internet? TiA
Questions
579
6
0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
Questions
37
0
0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
Questions
43
2
0
I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this g
Questions
41
1
Official Solution
Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else: The internet is fine. The DVR records scheduled shows fine. Watching TV, streaming, cable shows is fine. I have rebooted endlessly..
Questions
533
20
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
Is my phone use covered in Jamacia with my Elite plan? If not, is the international plan of $10/day and $5 for additional phones on the account unlimited talk, text and data?
Questions
•
Wireless
2
0
0
Supposedly Newsmax is now back on 1220 as of today (March 23, 2023) but on my TVs the First is still showing on 1220.
Questions
•
TV
3
0
0
When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???
Questions
•
Wireless
1
0
0
Do I have a fiber or copper system?
Questions
•
Internet
5
0
0
My Wi-Fi network names are correct but when I'm hard wired the local connection name shows the ATT default name for my local connection. How do I change this name?
Questions
•
Internet
3
0
0
Its been nearly two weeks since you requested I login to the link you provided and I have still not heard back from AT&T about this issue. I originally commented in this forum March 4th. I have been trying to contact AT&T for months regarding this issue. I have called multiple times, visited
Questions
•
TV
2
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
391
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
302
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
251
1
0
Accepted Solution
Official Solution
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
Questions
•
231
2
Accepted Solution
Official Solution
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
Questions
•
Wireless
224
1
0