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Troubleshooting

Troubleshooting

Have you run into an issue? What you need to get up & running.

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HBO MAX SIGNUP

Having problems in HBO max signup. Already have my sign in information but the app dont let sign up. Service code: H-570820aa-053d-4479-ccd4-1080de8

Questions

8

3

0

HBO MAX very slow to load

Our HBOMAX is very slow to load. We're using AT&T fiber with outstanding speed tests.  Both of our Fire sticks 4Ks are slow to load HBOMAX y

 posted 

5 d ago

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Last response by 

BobMarcheterre 

1 d ago

Questions

14

5

0

HBO Max app stopped working on Google Fi with their VPN turned on

I have Google Fi as my cellular carrier and 3 devices. For those not familiar with Google Fi - they include a "Protect your online activity" option w

 posted 

2 d ago

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Last response by 

ATTHelp 

1 d ago

Questions

13

7

0

HBOMAX service error

I have AT&T internet 1000 and have the HBOMAX app on my Sony Bravia 4k tv. I am streaming between 210 and 340 mbps according to the spped apps I

 posted 

3 m ago

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Last response by 

DinaK 

9 d ago

Questions

220

11

I have HBO max free for 3 months can't watch it???

I have HBO for 3 months I've set up all account and when I log into them it ask for payment why would I have to put in payment info if I have it free

 posted 

14 d ago

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Last response by 

ATTHelp 

12 d ago

Questions

19

1

0

5.1 Audio Issue

Why do some new content play in full 5.1 Dolby Digital Surround like Godzilla vs Kong but other newer content like Tom and Jerry don’t? All the newer

 posted 

15 d ago

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Last response by 

Backspin2006 

13 d ago

Questions

15

12

0

“For You” - Spanish language programming

I don’t speak Spanish, but “For You” suggests only Spanish-language programming. How can I change this or even reset the suggestions? Thank you

 posted 

20 d ago

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Last response by 

ATTHelp 

18 d ago

Questions

10

3

0

cannot activate HBO max despite having elite wireless plan.

I do not see anywhere on the account login page where i can activate HBO max. I try to activate via the app and it states the login credentials canno

 posted 

1 m ago

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Last response by 

jennifer80030 

23 d ago

Questions

40

6

0

HBO Max

Is not working at all and I am suppose to have it.

 posted 

23 d ago

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Last response by 

sandblaster 

23 d ago

Questions

17

1

0

HBO Max must be a scam

I was supposed to be getting HBO Max with my Unlimited and More package, and while it worked for a month or so, I haven’t been able to log in for week

 posted 

24 d ago

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Last response by 

ATTHelp 

23 d ago

Questions

38

6

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