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Troubleshooting

Troubleshooting

Have you run into an issue? What you need to get up & running.

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Cannot Sign-In with Unlimited Elite Plan - Customer Service unable to help- "We need to verify your subscription loop"

Spent 5+ hours with att support in various departments and they keep bouncing me around to Technical Support, Advanced Technical support, Password Support, ATT Watch Now tv support , FAQ pages and one of the reps even told me to go to a ATT store to figure this out. Seriously, I was sold and upgrade

Questions

38

2

0

HBO Max account

My HBO Max account is not working. On the app it says it “expired” but on my AT&T account it says I still have HBO Max. Help?

Questions

28

4

0

Can’t get HBOMAX to work on Appletv

I am supposed to have free HBO MAX with my unlimited plan but cannot get it to work on my appletv

Questions

15

1

0

HBO max

Just signed up for service yesterday and learning a new phone as well. I am having problems with HBO max authenticating my account. Yes I have the unlimited elite plan so it is included but every time I try to log on I get the same error message.  Please help

Questions

22

5

0

I am having trouble logging in HboMax

After having so much trouble logging in, I called the At&T HboMax help desk at 877 285-0144. The customer service rep was so helpful and patient with me. I had one too many logins, after consolidating to one login, I was finally able to login, without getting “unable to verify your subscription

Questions

4

0

0

Hbo max with elite plan

If I have the elite plan which includes hbo max, will it cost me extra or "data charges" to stream hbo max using only my data and not a wifi connection? I haven't used hbo max because I'm still unsure if it will charge me to stream using the only data option.

Questions

29

2

0

Joined AT&T

I joined AT&T and The elite plan is fair but I have problems getting on HBO Max sometimes Truly yours Levan A Walker

Questions

13

0

0

Stop HBO MAX texts.

I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE

Questions

69

3

0

Accepted Solution

Having issues watching HBO max

Hey I am having Sony Tv, so when ever I click on HBO max on my tv, it doesn't respond. But when i check history, it shows the activity. I don't know what's happening? Is the fault in my TV or in HBO Max? Thanks

Questions

39

3

0

Problem with HBO Max on Roku

HBO Max was still crashing all the time on my Roku, so I finally gave iup and cancelled HBO Max. Understand the probem was supposed to be solved by HBO by now but isn't. I tried all the recommendations including re-booting, etc., but nothing worked to solve the problem. Understand this is a major H

Questions

17

1

0

Accepted Solution

Official Solution

How to get HBO Max?

Is the App the only way to get HBO Max or can it be add to your HBO subscription?

Questions

23

2

0

Closed

Profiles do not separate watch history

We are watching Game of Thrones through two separate profiles and each time someone watches, both profiles sync to that episode.

Questions

12

3

0

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