*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Troubleshoot
Troubleshoot system & device issues.
Pinned posts
(0)
No conversations found!
(227)
Door lock alarm
My door lock alarm went off for unknown reason. It turned off after I used the app to unlock and lock the door lock. Why is the door lock alarm going off?
Questions
59
1
0
I need to change the access to my front door lock.
I can't find the online access to make changes to the accounts that have access. I talked to someone a couple of days ago and they told me to type something and I got access. I saved the link as a bookmark, but it doesn't open where it was the other day. Can someone send me the link? Mary Morrisse
Questions
41
2
0
Need my Digital Life system connected!
I need help! I bought a house from an AT&T employee with Digital life Equipment (a ton of it!!), but I didn’t know I had to get the previous owner to transfer the billing to me. Now, I don’t have access to the app. Is there nothing I can do short of buying a whole new system? If I have to buy a
Questions
73
3
0
What happened to the digital life action on Google Home
The following link provides instructions on how to integrate digital life with Google Home. However, when I search for the "Digital Life Action" as described in the FAQ below, it does not appear to exist. What happened? Is there a different way to do it? Is it even possible? https://ourlivingroom.at
Questions
228
3
0
Battery replacement
How and where do I get a DCL battery replacement for my security system
Questions
70
1
0
No notice for digging up front yard
We saw bright red caution flags in our front side yard one fine day. Few days later, crew shows up to dig the area. They then leave the site by placing a wooden plank on dug up space and orange caution cones. It’s been more than 2 weeks and no one has come by to clean this up. The plank and cones ha
Questions
56
1
0
Closed
Digital Life Network Connection
I have a new wireless network and password. How do I update my settings on the Digital Life app? I tried on-line chat but it keeps telling me my session has expired.
Questions
50
0
0
Generate App Password
I am trying to generate and app password to use on Fetch rewards, but on my account and security tab the only thing it shows me is when I last changed my password. There is no option to generate an app password and it is really annoying.
Questions
99
1
0
Back door sensor takes lithium 123a not 2032?
Went through solution center to receive type of battery to replace on back door. I purchased the lithium 2032 but when I took off the cover a 123a was there. Do I have an old no longer used sensor?
Questions
81
6
0
Be the first to reply
(202)
HBO Max Issue
Its been nearly two weeks since you requested I login to the link you provided and I have still not heard back from AT&T about this issue. I originally commented in this forum March 4th. I have been trying to contact AT&T for months regarding this issue. I have called multiple times, visited
Questions
•
TV
1
0
0
How long Samsung Galaxy S22 Ultra (ATT) firmware update to Android 13 UI 5.1?
My Phone Samsung Galaxy S22 Ultra (ATT) last update Security patch level August 1 2022 ! Didn't get new update!
Questions
•
Home Phone
5
0
0
Free preview of Showtime and TMC
Free Preview Begins: March 23, 2023 (Thursday) Free Preview Ends: March 26, 2023 (Sunday) If you're not seeing the channels, press menu, then go to options and find the "hide channels" selection and press 860 or 1860 to go to the channel and unhide them. I believe the only channels excl
Questions
•
TV
7
0
0
Old network charged me 600+ for cancellation and device
I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep
Questions
•
Wireless
5
0
0
You've tried to unlock this device too many times. Wait 30 days and then submit a new request
It's my first time requesting for this device so it doesn't make sense that I'm unable to get it unlocked. Is there any solution to this?
Questions
•
Wireless
4
0
0
watch my U-Verse TV through the Oculus Go
Does anyone have a method that would allow me to watch my U-Verse TV through the Oculus Go? I’m thinking some sort of setup that would allow me to mirror the output of the U-verse receiver inside of the OculusGo. Any suggestions?
Questions
•
TV
4
0
0
Trending Accepted Solutions
(258)
Accepted Solution
Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
391
6
0
Accepted Solution
Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
302
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
251
1
0
Accepted Solution
Official Solution
scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
Questions
•
231
2
Accepted Solution
Official Solution
Swapping eSIMs?
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
Questions
•
Wireless
224
1
0
Frequently Asked Questions
Expand all
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
Not finding what you're looking for?
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.