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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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What happened to the digital life action on Google Home

The following link provides instructions on how to integrate digital life with Google Home. However, when I search for the "Digital Life Action" as described in the FAQ below, it does not appear to exist. What happened? Is there a different way to do it? Is it even possible? https://ourlivingroom.at

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216

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Battery replacement

How and where do I get a DCL battery replacement for my security system

Questions

66

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No notice for digging up front yard

We saw bright red caution flags in our front side yard one fine day. Few days later, crew shows up to dig the area. They then leave the site by placing a wooden plank on dug up space and orange caution cones. It’s been more than 2 weeks and no one has come by to clean this up. The plank and cones ha

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48

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Closed

Digital Life Network Connection

I have a new wireless network and password. How do I update my settings on the Digital Life app?  I tried on-line chat but it keeps telling me my session has expired.

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46

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Generate App Password

I am trying to generate and app password to use on Fetch rewards, but on my account and security tab the only thing it shows me is when I last changed my password. There is no option to generate an app password and it is really annoying.

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92

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Back door sensor takes lithium 123a not 2032?

Went through solution center to receive type of battery to replace on back door. I purchased the lithium 2032 but when I took off the cover a 123a was there. Do I have an old no longer used sensor?

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73

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Closed

Transfer of service

Bought a house with DigiLife equipment. Prior owner called AT&T DigiLife and requested "transfer of account/billing responsibility" to me per AT&T DigiLife's request. I call AT&T DigiLife to activate service in my name. Then they ask me to do the same thing again - have previous owner ca

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46

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DLC battery replacement

I have tried multiple times to order a battery from the app and from my account online and it's not working. Please help! The beeping is driving me crazy.

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60

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Motion detector

No scans are recorded due motion detection

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31

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system continues to beep

When we open the front door using the keypad on the lock provided by digital life, the system does not turn off. Instead it starts beeping which we know will trigger an alarm if we don’t manually turn it off. Open the door with the keypad used to turn the system off. What has changed?

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Transfer prepaid number to my ow n device since last was stolen but I don't have my old contact email

Don't have my old contact email and want to transfer my number to a device I own

Questions

 • Wireless

2

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Does anyone have one ui 5 android 13 on att locked?

I have a s21 plus and it's carrier locked to att. I am still on one ui 4.1, has anyone else locked to att have one ui 5 yet?

Questions

 • Wireless

3

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Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

 • Wireless

8

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In-car Wi-Fi data plans

Hello, I don't know where to post so I'll try here. Does AT&T have any data limited Wi-Fi plans for in-car subscribers? All I can find is an unlimited plan for $20/mo. I'm single and probably won't use it much, so $20/mo. seems excessive. A few GB of data for a less expensive option would i

Questions

 • Wireless

7

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Unlock Request trouble

I have been trying to unlock my iphone 8 which is fully paid and meets all the requirements but the process has been rough with no solutions. When I first tried unlocking the phone I did not get the email after I submitted the form; only emails saying I was too late confirming the request However, a

Questions

 • Wireless

12

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This email is in my emails that are showing up in public search.

The email is mine, but the sbcglobal.net isn't my email, I don't even know what this is. So I'm wondering why someone used my email name to this address? This may not be a question that you can answer, it's a email in my public search under my name. But it was not me who used this address. Thank

Questions

 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

5.7K

27

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

3.1K

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Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

551

2

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Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

512

20

Accepted Solution

Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

Questions

 • Email

486

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