Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

283

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Accepted Solution

Official Solution

battery compartment

I don't have an account, but the previous homeowner had an AT&T security system. - it is chirping like crazy and I can't figure out where the battery compartment is. Any advice on how to find the battery compartment?

Questions

101

1

0

web site login

Is the website down? Been trying for the past 3 days to login but when i do, i just get a message stating "Attempting to Reconnect" and see the spinning circle.  Have also tried thru the app but again never completes the login process.

Questions

53

2

0

Siren: Replace battery

During the recent power outages of up to 6 hours at a time for over 48 hours, my Alarm system started beeping. I pushed the # key and silence the beeping for awhile. And I replaced the 4 AA batteries. Now the system say "SIREN: REPLACE BATTERY" What does this mean? And how do I fix it?

Questions

242

11

0

digital life keypad

I've replaced every battery in the system, we've done ping tests and your end says my end is 'good' however all I get from my keypad is 'failed connection'. I put recharging batteries in it but they don't seem to be recharging...so I'm guessing something is wrong in the box....since obviously from

Questions

45

2

0

The keypad beeps and the alarm disengages

the keypad beeps and the alarm disengages after about 30 minutes

Questions

33

1

0

Camera is showing live picture but no recording.

My outside camera is showing live picture but no recordings. There is plenty of storage space available.

Questions

18

1

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Continous beeping telling me to change battery

I have changed my battern in my front door sensor (where it says that battery is low) and it continues to constantly beep and tell me to change the battery? I'm at a loss of what to do!!

Questions

29

2

0

How to download digital life on iphone

I have the system installed and app downloaded how do I connect?

Questions

16

1

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Alarm system beeping

My mom's alarm system keeps beeping. AT&T tells her that her battery is dying and that they can't come out until tomorrow to replace it (for which they'll charge her $100). They told her that if she wants to stop the beeping, she can push # on her keypad, but that doesn't work. Any suggestions?

Questions

79

2

0

Opening website desktop app on laptop

I login and cam visually see my account, cameras too but cannot access the site due to an overlaying message that states "Connection Lost: attempting to reconnect. Logout". I use MS Edge. Works fine with Firefox but I don't use Firefox. I use MS Edge. Is there a fix for this. I don't like Firefox.

Questions

35

4

Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat. We recommend watching our Solution Center introduction and regularly visit

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