Troubleshoot

Hello I'm trying to unlock my device but I already cancelled my AT and T account a few months ago. When I try to unlock it, the website tells me that I have a bill unpaid, and that's not the case.  I went on my client account and it says that the account was closes and there's no bill left.

​I am looking for an immediate resolution here.​ ​I was vacationing in Mexico February 7-10, during which time my iPhone 13 Pro Max was stolen.​ ​I had no insurance on this phone. I called AT&T and they convinced me to order a new phone to be shipped to me. I returned back to the US and was

How do i upload documents?

Hello everyone I have ATT fiber in my house but I had the att box installed in my upstairs room a couple years back because my computer is here. Anyways I am gonna be moving my room to the downstairs one and I saw there was a phone jack and ethernet jax in the downstairs room so I thought perfect bu

The equipment box that is the connection for a couple of houses in my neighborhood has the cover off and full of water. The fiber is no longer safe from damage. Who do I contact for that service?

The utility pole, located at the edge of my yard, that carries ATT is now leaning substantially and actually moving with the wind. Who replaces this pole?  If the pole comes down it will  affect local ATT Internet & Phone....as well as taking out the electrical power lines tha

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.