
Troubleshoot
Troubleshoot system & device issues.
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digital life login problems
Cannot login to digital life app on computer. The screen continues to indicate 'connection lost' Account #(Edited as per community guidelines)
Questions
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Accepted Solution
Official Solution
Digital Life Ethernet Cable needed
I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router? Will a RJ45 Cat6 cable work for this? I have also changed internet providers and no longer use AT&T. Can I connect Digital Life to
Questions
76
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Use Cell Phone to Arm and Disarm
In the past few weeks it has taken from 5-15 minutes to arm or disarm my system using my cell. Was always just a moment for years. It logs in just fine as always but this is ridiculous wait time. One person with tech support said to reinstall the app which I did but that sounded strange since
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34
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How do I remove DLC 100 box when no plug is visible?
I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on
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112
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phone number and email address needed to make a claim for damages
Hello, We have damage to our property from an AT&T crew. Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.
Questions
30
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Digital life alarm beeping repeatedly
Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil
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1.3K
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Video recording has the wrong time
My cameras video recorded after a motion is detected, but the time reported Is not pacific time, it is showing and recording using Easter times
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28
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App not properly completing tasks
Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to
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50
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WPS power supply
How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.
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27
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chime on front door
New battery yesterday by technician. Now no chirp when that door opens. Other doors chirp fine. Volume is set all the way up. I removed the sensor cover and got a chirp when the battery moved by the magnet. Replaced the sensor cover. Still no chirp when the door opens
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