Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

283

(215)
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digital life login problems

Cannot login to digital life app on computer.  The screen continues to indicate 'connection lost'   Account #(Edited as per community guidelines)

Questions

520

2

0

Accepted Solution

Official Solution

Digital Life Ethernet Cable needed

I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router?  Will a RJ45 Cat6 cable work for this?  I have also changed internet providers and no longer use AT&T.  Can I connect Digital Life to

Questions

76

1

0

Use Cell Phone to Arm and Disarm

In the past few weeks it has taken from 5-15 minutes to arm or disarm my system using my cell. Was always just a moment for years. It logs in just fine as always but this is ridiculous wait time.  One person with tech support said to reinstall the app which I did but that sounded strange since

Questions

34

3

0

How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

112

1

0

camera stopped recording

Camera is not working or recording

Questions

41

1

0

Digital tablet

Tablet is not working

Questions

100

3

0

phone number and email address needed to make a claim for damages

Hello, We have damage to our property from an AT&T crew.  Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.

Questions

30

4

0

Digital life alarm beeping repeatedly

Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil

Questions

1.3K

3

0

Video recording has the wrong time

My cameras video recorded after a motion is detected, but the time reported Is not pacific time, it is showing and recording using Easter times

Questions

28

1

0

App not properly completing tasks

Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to

Questions

50

7

0

WPS power supply

How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.

Questions

27

1

0

chime on front door

New battery yesterday by technician. Now no chirp when that door opens. Other doors chirp fine. Volume is set all the way up. I removed the sensor cover and got a chirp when the battery moved by the magnet. Replaced the sensor cover. Still no chirp when the door opens

Questions

30

3

0

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