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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Key Pad

replaced DLC battery, The key pad is displaying (DIGITAL LIFE) what is the next step once installed?

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Unable to reset my Digital Life keypad?

I wanted to change my keypad code. I am unable to change and reset the keypad. Help me

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Low battery alert

My keypad is beeping and flashing replace batteries in the siren. Where is the siren ?

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107

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Need a new DLC battery

I am in need of a new DLC battery for our system. Can someone provide assistance with that? @ATTDigitalLifeCS

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118

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Outside cameras

My outside cameras stopped working via my PC, saying video stream not available. But, they work on my smartphone app. Any suggestions? Thanks

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ATT email/currently

email messages are showing up in "way too small to read" typeface. Both the list of messages and the messages themselves. My gmail account works normally as do every other app on my internet link... it's ONLY ATT email!  I have a Bellsouth.net internet email address. Any ideas?????? &n

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Closed

MONITORING

If I choose to delete the monitoring, do I still have access to view my cameras on my phone and pad?

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90

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Door lock issues

I replaced the batteries on my door, but the buttons are still not working. Is there a way to reset it?

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66

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Digital Life doesn't work with Apple Watch

The Digital Life app does not work on the Apple Watch. I can login and see the status etc, but when trying to change the state of the alarm, there are no choices. All that appears is a lock symbol and in very small letters "Select alarm State". At one time, I was able to see live video on the camer

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101

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iOS/ZTE Tablet App Updates Coming at All?

Hello just seeing when there will be an update to the Digital Life app for iOS? My Digital Life app for the Apple Watch stopped working over a year plus ago and it’s been almost a year and a half since the last iOS device update. Current version of Digital Life now crashes and times out a ton

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Unlock Phone

Hello I'm trying to unlock my device but I already cancelled my AT and T account a few months ago. When I try to unlock it, the website tells me that I have a bill unpaid, and that's not the case.  I went on my client account and it says that the account was closes and there's no bill left.

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Lost phone during return to AT&T

​I am looking for an immediate resolution here.​ ​I was vacationing in Mexico February 7-10, during which time my iPhone 13 Pro Max was stolen.​ ​I had no insurance on this phone. I called AT&T and they convinced me to order a new phone to be shipped to me. I returned back to the US and was

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Upload documents

How do i upload documents?

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Moving my ATT Fiber or getting the house ethernet to work.

Hello everyone I have ATT fiber in my house but I had the att box installed in my upstairs room a couple years back because my computer is here. Anyways I am gonna be moving my room to the downstairs one and I saw there was a phone jack and ethernet jax in the downstairs room so I thought perfect bu

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How to get ATT service person to check outside equipment box

The equipment box that is the connection for a couple of houses in my neighborhood has the cover off and full of water. The fiber is no longer safe from damage. Who do I contact for that service?

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Leaning Pole

The utility pole, located at the edge of my yard, that carries ATT is now leaning substantially and actually moving with the wind. Who replaces this pole?  If the pole comes down it will  affect local ATT Internet & Phone....as well as taking out the electrical power lines tha

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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396

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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306

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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303

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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256

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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