Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Low battery sms paused

Digital Life app shows that the low battery sms notification for our door lock is paused. There is no option to un-pause, and when trying to create a new program or notification, there is no option for a low battery sms for the door lock. How can we reactivate this notification?

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Digital Life Thermostat not working

Other digital life thermostats working, just this one for this zone is not working. For example, it is set at 70 cool and room is at 74, but air is not coming on. Meanwhile in other rooms, if room is at 74, set to 73 at cool and a/c will come on.

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232

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Closed

NFL Sunday Ticket

Why is the screen pixelated? It is unwatchable. Everything else streams great!

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65

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Nfl Sunday Ticket Error

Everytime I try to log into NFL Sunday Ticket it auto-logs me out and I am unable to do anything. It gives me the message "It’s not you, it’s us. We are experiencing issues and logging you out. Please try again later. This window will log you out momentarily." This has been happening all day and

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233

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“Unable to log in”

I have been having this error message consistently over the years and the only solution has been a replace the device. It started happening again recently and I just got off a chat and I was told that this is an known ongoing issue and there is no timeline.  That’s 100% unacceptable.  Wha

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153

8

Key Pad

replaced DLC battery, The key pad is displaying (DIGITAL LIFE) what is the next step once installed?

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63

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Official Solution

Unable to reset my Digital Life keypad?

I wanted to change my keypad code. I am unable to change and reset the keypad. Help me

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86

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Low battery alert

My keypad is beeping and flashing replace batteries in the siren. Where is the siren ?

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104

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Garage door

DigitalLife app reporting a failure with my garage door even though it is closed as commanded.

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53

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Need a new DLC battery

I am in need of a new DLC battery for our system. Can someone provide assistance with that? @ATTDigitalLifeCS

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emails from my iphone are not being sent - they're disappearing

I have had ATT&T for years, same email address. I have used it on my phone for years.  Recently, I have noticed that I type up a mail, and send it and it completely disappears.  The email is not in Drafts, not in Sent box, and never sent.  My recipients are NOT getting these mail

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 • Email

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My devices tell me there’s no connection with my wifi but still allow me to use them regularly with the same connection…

Idk if anybody else has this problem but on my laptop it’ll tell me there’s no connection when I connect to my wifi (it doesn’t show me the signal bars just the globe and say no internet) but allow me to use my pc/search etc like I regularly would with a connection and on my Xbox it’ll connect but t

Questions

 • Internet

5

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Phone upgrade Tip

I upgraded my phone back in November I got a text message today saying they were going to charge me 315.00 for the unreturned phone. Luckily i had tracking witch did no good to ATT but i took a photo of the return label that had an RMA number on it, This one number saved me a lot of headache and so

Questions

 • Wireless

9

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Contents of Activation site not loading correctly.

A month ago, I got a prepaid Alcatel phone. Just a today, I decided to activate it. However, here's the problem, when I go that activateprepaid site and fill out my info, the contents of the page where I choose my rate plans aren't loading in correctly. Usually there would be a blank page and a few

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 • Wireless

7

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Carrier unlock request denied under eligibility matched condition

At noon, I visited AT&T and made sure I paid the bill fully first. I bought my phone by amazon. There was no any charge for phone price, but only phone bill. And I paid at the store, with receipt ready. Afternoon, I went to verizon and carrier was locked still. So I submitted the unlock request,

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 • Wireless

10

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Earphones of the best Samsung wireless.

I can't hear anything in them, I want the ones without the headphone rubbers? English is not my first language lol. what are the best earphones of the best samsung wireless?

Questions

 • Wireless

10

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

8.4K

107

Accepted Solution

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

860

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

262

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Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

216

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Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

207

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