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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

24

1

0

camera stopped recording

Camera is not working or recording

Questions

32

1

0

Digital tablet

Tablet is not working

Questions

90

3

0

phone number and email address needed to make a claim for damages

Hello, We have damage to our property from an AT&T crew.  Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.

Questions

22

4

0

Digital life alarm beeping repeatedly

Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil

Questions

737

3

0

Video recording has the wrong time

My cameras video recorded after a motion is detected, but the time reported Is not pacific time, it is showing and recording using Easter times

Questions

17

1

0

App not properly completing tasks

Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to

Questions

36

7

0

WPS power supply

How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.

Questions

17

1

0

chime on front door

New battery yesterday by technician. Now no chirp when that door opens. Other doors chirp fine. Volume is set all the way up. I removed the sensor cover and got a chirp when the battery moved by the magnet. Replaced the sensor cover. Still no chirp when the door opens

Questions

20

3

0

Accepted Solution

Official Solution

battery compartment

I don't have an account, but the previous homeowner had an AT&T security system. - it is chirping like crazy and I can't figure out where the battery compartment is. Any advice on how to find the battery compartment?

Questions

77

1

0

web site login

Is the website down? Been trying for the past 3 days to login but when i do, i just get a message stating "Attempting to Reconnect" and see the spinning circle.  Have also tried thru the app but again never completes the login process.

Questions

39

2

0

Siren: Replace battery

During the recent power outages of up to 6 hours at a time for over 48 hours, my Alarm system started beeping. I pushed the # key and silence the beeping for awhile. And I replaced the 4 AA batteries. Now the system say "SIREN: REPLACE BATTERY" What does this mean? And how do I fix it?

Questions

134

11

0

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