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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Video Downloads

All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?

Questions

126

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Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

Questions

61

1

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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

216

1

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Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

77

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smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

97

3

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Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

322

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

463

4

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CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

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93

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My sensor is damaged

How can I get my damaged sensor replaced.

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142

3

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iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

147

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Locked out of email 2wice !

On Nov 26th I was locked out of my email: The limit for unsuccessful sign-in attempts has been reached. CARE CODE: 205.2 [LU003] I've done nothing differently than I have for over 20 years, but reset my password. Then this morning, the 27th, the same lockout and message. Nothing in my email behaviou

Questions

 • Email

1

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Bait and Switch!

We were at BJ’s when we spoke with Jacob about changing to AT&T if we could get lower monthly payments. We were told that it would be $80.We were to meet him the next day regarding setting up phones. We called him, he said his was sick and we were to meet up with him the next day at BJ’s. We sho

Questions

 • Wireless

1

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0

Wrong email as first time purchaser

I recently purchased a prepaid plan for 1 year. As a new customer, I need a number and SIM card, etc. I just realized that I entered the wrong email (forgot a digit) so I haven’t received any confirmation of my payment, or any details on how to activate. I have no account set up and am unable to get

Questions

 • Wireless

5

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0

Bad Service

I had an in home sales person come to my house after a Direct TV call. She sold me on switching my cell phone to AT&T. She was supposed to bring over 4 new phones, do all the switching over and get a family plan.this appealed to me because I don’t have time. She came to the house a week later w

Questions

 • Wireless

5

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0

Still have not received the Android 13 update for my Samsung S21Ultra

I have Baseband G998USQS5CVIG. I read a post that the Android 13 update had been posted on October 31 for this phone. However, I keep on checking for it and my phone says it has the current update and is still on Android 12. What's going on?

Questions

 • Wireless

4

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0

Upcoming Email Features?

what are some of the upcoming email related features??**edited

Questions

 • Email

14

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Trending Accepted Solutions

(236)

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.7K

25

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Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

477

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

347

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

335

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