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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

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digital door lock

How do I change the code on my digital door lock?

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Camera playback on computer

I'm trying to playback some video recorded from today, on our MacBook pro. I can get a live feed visual from the camera from my computer.  I see all the list options that were recorded on the device today.  But I cannot get them to play for me on the laptop.  I can get them to play o

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to many emails

my back camera detects everything wind rain insects I get hundreds of emails a day I NEED HELP

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Thermostat is not working

I have my target temperature set at 70 but its 80 degrees in the house. The unit will not kick on.  

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Remove keypad from wall

I’ve canceled DL and need to remove my keypad from the wall. My kitchen contractor caulked around the edges so I can’t tell how it is attached.  It’s the type of controller that plugs into an outlet.  Any help is appreciated.

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Smoke Detectors

I understand that ATT is no long selling smoke and CO detectors. Is there a third party brand that works with the Digital Life system or will I need to return to ADT so that I have these items monitored by my system?

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Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

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Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

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Email account recovery and forgotten pass word

Had this account for several years and used for my previous business. Then once I could not log in and at&t were not able to help. So I created a gmail account. Would like to know if I can still get into that account plus one other.

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SSID name

I am setting up a google wifi mesh (AC-1304) to use with my ATT BGW320-500 with IP passthrough. Is it okay to have the same SSID and password for both devices?

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No Service

2709 Old Covington Hwy Conyers, GA is the place of no service. This is an ongoing problem in the area however your map gives false claims of 5g+/5g service. We have a total of 4 lines and it impossible to get service with updated iphones and software. please stop passing the buck and update your cel

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Same issue can't ping the gateway

​​​Started in early February.​​​ ​​​first technician changed the modem.​​​ ​​​Second technician told me my twisted pairs were bad.​​​ ​​​third technician changed the port at the street​​​ ​​​Fourth technician conditioned the lines. ​​​ ​​​Fifth technician said he would escalate the problem and

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Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL.

I can use the network for hours, then it fails. I run diagnostics and it Fails "Ping default gateway". This has been happening for quite a while.  Been down for hours and then comes up.  Lights are green.  I've had multiple chat sessions with AT&T with Smart home manager app.&nbs

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How do I add a gmail account

I have a gmail account in my list of accounts supported by Yahoo. However, it quit working in mid-2022. How do I fix this?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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