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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Camera playback on computer

I'm trying to playback some video recorded from today, on our MacBook pro. I can get a live feed visual from the camera from my computer.  I see all the list options that were recorded on the device today.  But I cannot get them to play for me on the laptop.  I can get them to play o

Questions

18

1

0

Accepted Solution

Official Solution

Unable to reset my Digital Life keypad?

I wanted to change my keypad code. I am unable to change and reset the keypad. Help me

Questions

31

2

0

Low battery alert

My keypad is beeping and flashing replace batteries in the siren. Where is the siren ?

Questions

54

3

0

Garage door

DigitalLife app reporting a failure with my garage door even though it is closed as commanded.

Questions

20

1

0

Need a new DLC battery

I am in need of a new DLC battery for our system. Can someone provide assistance with that? @ATTDigitalLifeCS

Questions

54

1

0

Outside cameras

My outside cameras stopped working via my PC, saying video stream not available. But, they work on my smartphone app. Any suggestions? Thanks

Questions

33

3

0

ATT email/currently

email messages are showing up in "way too small to read" typeface. Both the list of messages and the messages themselves. My gmail account works normally as do every other app on my internet link... it's ONLY ATT email!  I have a Bellsouth.net internet email address. Any ideas?????? &n

Questions

27

1

0

Closed

MONITORING

If I choose to delete the monitoring, do I still have access to view my cameras on my phone and pad?

Questions

50

4

0

Keyless door lock

My door lock is not functioning correctly. It seems the code is not recognized anymore. When I punch in the last code I get a sound that indicate my code is not correct. I have not chnaged my code, but it act as if I have changed it. In addition to that issue, I do not know how to reset master code

Questions

84

4

0

Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

Questions

26

1

0

Accepted Solution

Door lock issues

I replaced the batteries on my door, but the buttons are still not working. Is there a way to reset it?

Questions

24

6

0

Official Solution

Digital Life doesn't work with Apple Watch

The Digital Life app does not work on the Apple Watch. I can login and see the status etc, but when trying to change the state of the alarm, there are no choices. All that appears is a lock symbol and in very small letters "Select alarm State". At one time, I was able to see live video on the camer

Questions

61

3

0

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