Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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replacing dlc battery

I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.

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Help

I canceled my digital life service several months ago after talking with AT&T and being assured that the door opening beeps would still work. Things were working until a few hours ago when it appears AT&T screwed up everything.  The chat function does not work.  How can I get help

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indoor siren

I am getting a message indoor siren 30: offline. What does this mean and how do I fix it?

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122

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Keyless door lock

My door lock is not functioning correctly. It seems the code is not recognized anymore. When I punch in the last code I get a sound that indicate my code is not correct. I have not chnaged my code, but it act as if I have changed it. In addition to that issue, I do not know how to reset master code

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330

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The Yale lock on the door stuck

If we use the app to unlock our Yale lock, we are unable to use our door code to get in. In order to fix this, I replaced the batteries. Using the app or the door keypad to input the door lock code does not function and we just hear "chimes" from the lock, but the lock does not turn. I'd love to hea

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Moved into house with ATT DL -Carbon monoxide decoupling / beep issue (not battery)

Hey all just moved into a new home with ATT Digital Life. I do not have access to PIN on the center console. 1. Can I somehow obtain the PIN to my wall unit? 2. The Carbon monoxide sensor unit is old and expired. It started giving me the warning of its death so I unplugged the batteries. No

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Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

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digital door lock

How do I change the code on my digital door lock?

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159

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Camera playback on computer

I'm trying to playback some video recorded from today, on our MacBook pro. I can get a live feed visual from the camera from my computer.  I see all the list options that were recorded on the device today.  But I cannot get them to play for me on the laptop.  I can get them to play o

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to many emails

my back camera detects everything wind rain insects I get hundreds of emails a day I NEED HELP

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(129)
galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

Questions

 • Wireless

5

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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 • Email

7

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sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

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 • Email

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Caller to my digital home phone gets 2 rings on his end followed by dead air

Others in my neighborhood have the same problem. I have a ticket M63848724 opened 1/21/2023.  I'm in NC. Callers from Florida, SC, NC, and NY have told me they have the same issue - call my digital home phone, get either dead air, or 2 rings followed by dead air.  Two reports of going to

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 • Home Phone

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trade in program

We traded in our phone and it was accepted end of August 2022 still have not seen any credit for it February anybody else having problems?

Questions

 • Wireless

4

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

10.8K

122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

1.5K

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

298

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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