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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

280

(211)
Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

79

1

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

27

1

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

79

6

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

114

3

0

Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

100

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

65

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

94

1

0

Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

115

6

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

71

1

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

99

1

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

65

1

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

52

1

0

Need help?

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