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Troubleshoot
Troubleshoot system & device issues.
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I DO NOT like the new format of the web page
I just logged on to the NEW website to set my alarm and find that it has been changed. I can not see if the alarm is set and if so, what mode it is on. I do NOT see a place to set on unset the alarm on the site. Who do I talk to about this?
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My home door
Hello I recently had my device on my door changed and on the app to my phone before I could unlock and lock the door but now with this new device I can’t ... how can I get that back on the app
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Surface Sensor Battery
Need to change your surface sensor batteries? Below is a helpful video to assist you. The sensor uses a CR2032 battery. You will also need a flat head screwdriver. Also, don't forget to place your system in test mode first. https://youtu.be/HDm3n7JaU0o?list=PLxP2-8eHxebXhoHCUgPPL955Z7zJKQZp5
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Smart Home Manager enable device
I disabled several devices this morning and now i cannot enable them. They do not even show on my device list. Called ATT twice and could not get it connected, they told me to call Samsung directly to get my Samsung phone and Iphone device connected to my wifi again. Does anyone have a suggestion on
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Thermostat Troubleshooting
Your Solution Center offers simple steps to answer questions and resolve issues with your Digital Life thermostat. Access Solution Center from the Menu of your Digital Life web portal or mobile app. Select My Devices then click on the device name for the thermostat of your choice. Choose your
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Door Lock Issues
Solution Center can guide you through a few simple techniques to resolve many of the common issues you might experience with your Digital Life door lock. Access the Solution Center from the Menu within the Digital Life web or mobile app. Select My Devices then pick the type of lock: touchscreen,
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Need Help With a Contact Sensor?
Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor. Access Solution Center from the Menu within the Digital Life web or mobile app. Select My Devices then pick the Type of Sensor, surface or recessed. There are pictures of each type
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Questions about your Digital Life Controller (DLC)?
You have received an alert regarding your DLC. Have no fear, Solution Center is here! All you need is your Digital Life App. From the App Menu, select Solution Center --> My Devices --> Digital Life Controller Then choose the best solution that fits your need: How do I use Learn more about He
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ipad and pc not syncing e-mail
recently my Ipad and PC are not syncing e-mail. E mails received on both but messages deleted on i pad are not shown as deleted on PC
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Unlocking phone
I have a prepaid phone that has gotten locked. ATT says there's an app on my phone, can't find one. Submitted a request through the website, to no avail. I'm out of the country and this really (Edited per community guidelines) AT&T
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Wireless
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Can’t see any channels below 100 on app
When I go on my DIRECTV app all I have access to is some of the channels in my subscription. I have no access to any channel below 100. I have made sure my receiver is connected to my network, made sure my receiver is connected in the app, checks for app updates, and deleted and reinstalled the app
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TV
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Active armor
App won't work since I got a new phone. All it says it. Error getste106. S23 ultra
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Wireless
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OUTAGE Daly City CA connection - now 4 days
No connection for 4 days Cust service keeps saying 24 hrs it will be fixed and said by Sunday 6pm tomorrow. Due to storm. I do not believe them anymore. Think modem gateway is corrupt now. But they say still outage. Broadband light green for few seconds then flashes red for 4 days. Today
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Internet
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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