Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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How do I send a PM?

How do I send a PM to an ATT CS helper?

Questions

54

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Year old Samsung tv.

Hooking up my ps4 used to work now wont recognize hdmi works on another tv doesn't work on this tv. Tried unplugging everything waiting reconnected nothing, switched hdmi cord I use regularly nothing direct tv hdmi works, put on ps4 works no picture only sound... hdmi 2/4 only direct tv works everyt

Questions

45

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Missing Digital Life video footage

I went into my video archive to clear out some of the old videos and noticed that I can't go back further than a couple of months. Only those videos that had been locked down remain. Why would the other videos be missing? I thought the only way to lose data was for the max to be reached.

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132

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Battery DLC Question

Device alerts says my battery [DLC] was replaced this morning very early. I did not replace it. Please advise. Thanks

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100

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Digital Life question

I want to troubleshoot my iphone.

Questions

100

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Resetting thermostat to get it online

I have hard-booted my thermostat and other troubleshooting techniques suggested but I cannot get my thermostat tp come back online. Help, Please

Questions

92

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No Outlook

My computer, purchaced after 2016, does not have ourlook. Now what . . .

Questions

34

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Accepted Solution

Official Solution

I DO NOT like the new format of the web page

I just logged on to the NEW website to set my alarm and find that it has been changed.  I can not see if the alarm is set and if so, what mode it is on.  I do NOT see a place to set on unset the alarm on the site.  Who do I talk to about this?

Questions

12.7K

4

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My home door

Hello I recently had my device on my door changed and on the app to my phone before I could unlock and lock the door but now with this new device I can’t ... how can I get that back on the app

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2.8K

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Surface Sensor Battery

Need to change your surface sensor batteries? Below is a helpful video to assist you. The sensor uses a CR2032 battery. You will also need a flat head screwdriver. Also, don't forget to place your system in test mode first.   https://youtu.be/HDm3n7JaU0o?list=PLxP2-8eHxebXhoHCUgPPL955Z7zJKQZp5

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(Edited per community guidelines) (Edited per community guidelines) wow fix this please

I know how to beat the edit.cant blocked me lol (Edited per community guidelines) (Edited per community guidelines) Fu cK .BiT Ch .not cool .

Questions

 • Clubhouse

8

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Password Insanity

I was just told by a chat agent there is nothing they can do to reset my password for the email I’ve had for 10 or 13 years (I lost count). This is absolute insanity.  I just switched over to AT&T. Originally when I set up my phone plan and switch off of my parents’ plan, I provided the

Questions

 • Email

7

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IPv6

Is it worth enabling IPv6 on your router?

Questions

 • Internet

5

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Request for Carrier Reveal/Visibility on Ipad

Hi, I need the ability to select a different carrier on the ESIM for my iPad Air 4th gen as it's currently requiring me to sign into AT&T when I go to change it. The device is paid off and is not currently tied to any AT&T number. Please let me know what information you need. Thank

Questions

 • Wireless

12

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Paid phones being billed

In June bought phones when bill came I paid the 2 phones but for the last 6 months I’m still being billed. Contacted 5 times got a credit but still being billed.  ATT

Questions

 • Wireless

8

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Move from prepaid to postpaid line on husband’s FirstNet Family acct

Hello, I have a prepaid ATT account. My current phone is done, time to get a new one but I need to keep the #. Ideally would like to switch to a postpaid line on my husbands FirstNet Family acct, and buy a iPhone 12 or 13 mini with installments. How can I accomplish this? The att rep in my loc

Questions

 • Wireless

7

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Trending Accepted Solutions

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

7.4K

98

Accepted Solution

Official Solution

How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

4

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Accepted Solution

Official Solution

Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

12

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Accepted Solution

Official Solution

How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

747

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Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

629

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