Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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email

need help with changing an email account name...when I send an email, recipients receive an email from "PAULPROTO". I can 't seem to find where this is so that I can change that name. can you help?

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Community Changes Coming!

Hello Everyone,   We’re excited to share some big news about the Community Forums! Later this month you’ll notice some changes here, including a completely redesigned site and new features. While things will look a bit different, the great conversations will remain, and the Community Forums will sti

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I can't update android 10 model no SM N960U

I can't update android 10 model no SM N960U how can I update

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No dial tone

My cordless phone says check tel line. We are a church office and need our phone. Thanks

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Logging in

I am having trouble logging into my account on my laptop. I have tried both chrome and internet explorer. When I put in my username and password, it tells me Oops! Something went wrong. Try clearing browser cookies and try again. I tried clearing the cookies. I tried shutting it all down. Someo

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Sorry, we don't recognize your email address.

HelloI have a problem when I try to enter in my yahoo account. I enter my email end I receive this error: Sorry, we don't recognize your email address.Can you pleas help me.

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Your Email looks like Spam

When I try to send an email I get a message saying it looks like spam and does not allow me to send. How do I fix this?

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Laptop- HDMI- TV-Yamaha dolby digital sorround/dts

I have been trying to a long time now to have my HP Envy send the correct signals throuh my HDMI (60feet) cable to my TV and thusly to my Yamaha DSP 1000 so I can have surround through my 8 speakers but nope only get Pro Logic . Been to Geek Squad, computer stores and online no luck all say get ex

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Why must AT&T cookies be deleted before I can login through a browser?

Every time I try to login to AT&T I must 1st manually delete all AT&T cookies. How can this be avoided?

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How do I send a PM?

How do I send a PM to an ATT CS helper?

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Wifi calling unavailable on s22 ultra

I have never been able to access wifi calling on my samsung ultra 22 via the Firstnet service since I got the phone. There is no toggle button, it isn't even grayed because "wifi calling" does not show up anywhere on my phone on any menus. I spent several hours on the phone with different people at

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 • Wireless

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

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Access card cannot be read- multiple restarts- please help!

About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute s

Questions

 • TV

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AT&T won’t apply credits and marked my phones as a recycle after 2 years!

I bought to iPhones 13 pro max and traded in my iPhone 8 and IPhone SE . I waited more than a year for them to apply credits. Whenever I called customer service they use to tell me they haven’t received the phones. After talking to the supervisor I was told that my credits will be applied in 3 bi

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 • Wireless

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High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

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 • Internet

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ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

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 • Internet

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

1.2K

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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