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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

280

(211)
Remove keypad from wall

I’ve canceled DL and need to remove my keypad from the wall. My kitchen contractor caulked around the edges so I can’t tell how it is attached.  It’s the type of controller that plugs into an outlet.  Any help is appreciated.

Questions

39

1

0

Smoke Detectors

I understand that ATT is no long selling smoke and CO detectors. Is there a third party brand that works with the Digital Life system or will I need to return to ADT so that I have these items monitored by my system?

Questions

58

1

0

Video Downloads

All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?

Questions

97

1

0

Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

Questions

38

1

0

My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

59

1

0

Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

51

0

0

smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

53

3

0

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

88

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

100

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

41

1

0

My sensor is damaged

How can I get my damaged sensor replaced.

Questions

120

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

107

3

0

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