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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Using Alexa with Digital Life subscription - won't Lock the from Door

I am a Digital Life subscriber and also use the Alexa devices from Amazon. I added Digital Life to my Alexa 'Skills', but when I ask 'Alexa use Digital Life to Lock the Front Door', the replace is: 'Sorry, front door doesnt support that'Why will it not lock the front door?

Questions

114

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Digital life tablet problem

I have updated my ZTE tablet and the time and temp still hasn't returned. Help please.

Questions

75

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System Jam/Event Notification Reporting Offline Condition

My digital life system is not working. It started with a high pitch signal coming from the DLC box and the system light was orange.  Called in and had the noise stopped.  I was asked if there were any news devices.  There are no new devices.  I have solar which was installed ove

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48

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AT&T Altacel Lucent - Battery Backup. What is this dang cord called?!

Good morning gang,Prior to moving into my home, someone installed an AT&T Altacel Lucent Battery Backup for a security system.I'm pulling my hair trying to figure out what kind of cord/connection it is called which hooks up to the terminals of this lead battery + to the battery slot shown in the

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82

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How do I reset the master code on digital life keypad?

Model number SR-KPD02 do I have to do both keypads or just one?

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198

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Sercomm RC8230D camera

Will this work with digital life. I bought one online and it says it is wireless or wired. Will this work with digital life? It says it will however i do not have any of these camera 

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71

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Open window at night

If I have an open window at night and turn on the alarm system using the bypass feature, can I close the window later without setting off the alarm? Or will that trigger it? I expecting reopening it would trigger the alarm

Questions

60

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Can i access Digital Life from new AT&T Tv

I had DirecTV previously and was able to access my digital life alarm system from DirecTV reciever box.  Is this feature not available on AT&T TV? I tried to find the app to download. Hope this feature becomes available with AT&T tv. 

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58

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Digital Life DLC replacement battery

Both the alarm keypad and the app indicate a battery replacement is needed, but when I follow the instructions on the app/solution center, it just takes me in circles and never lets me actually order the battery. I get as far as "please select lice chat below", except there's no option to select "l

Questions

121

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Garage door won't open/close with app

We can't open or close our garage door with our app. The garage door opens fine with our car openers and the wall mounted button so it's only the app that won't open it. We've had 2 technicians come out and neither could fix it. The first one re-wired something on the main motor and said he tightene

Questions

75

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my Device unlock 🔓

aoa sir at&t sir my apple iphone unlock because im travel in pakistan and im used pakistan sim sir my Device information: Model Description: IPHONE 13 PRO MAX GPH 128GB ATT-USAModel: iPhone 13 Pro MaxSerial Number: JT22XPF441 my Email      [email scrubbed]

Questions

 • Home Phone

1

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A terrible experience!

I have had AT&T roadside assistance for 13 years. A few days ago I had a dead battery. I reached out to AT&T roadside assistance and gave them my location and told them I was 73 years old. They immediately asked for a payment of $43.50. I asked why I needed to pay for the service as I did n

Questions

 • Wireless

3

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Locked out of yahoo email

Locked out of my yahoo email . Care code 201 and 205.20 keep coming up. Called and they said they can't help me and I won't be able to ever retrieve my email and I've had it for 30 years! There has to be someone who can help. This has been an occurring problem with Att and has been fixed before but

Questions

 • Email

5

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Unable to Log In To Uverse App on Phone

Hello, I've had Uverse for 13 years, and for most of those I have used the Uverse app on my phone to watch shows, manage my DVR, and schedule recordings. For about 2 months now, I've been unable to log in to the app on my iPhone 11 (running iOS 16.1).  The app gives the following error messag

Questions

 • TV

3

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Heads up! Your AT&T account still has a balance due.

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

Questions

 • Wireless

7

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Care Code: 201

Every other week I get an error when trying to log into my email account. The error says, "That combo of user ID and password doesn’t match. After too many unsuccessful sign-in attempts, you’ll need to reset your sign-in info. CARE CODE: 201 [LU100]". Each time the only way I ca

Questions

 • Internet

3

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My box

It will not come on.

Questions

 • Internet

241

1

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Closed

I need a AT&T service representative

I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.

Questions

 • Wireless

189

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Call logs up to last 36 months on online account

How can I access call details for last 24 months from my acccount? There is no option in usage and history.

Questions

 • Home Phone

186

1

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Which router works best with ATT fiber?

Which router works best with ATT fiber?

Questions

 • Internet

168

3

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Access to Fixed wireless internet modem

5268AC modem loses service and has to be rebooted to restore service. I would reboot the modem remotely in the modem GUI from the LAN but the modem shuts down all HTTP communication when service is red. Why is this? I can get a response pinging the modem but no HTTP. Is it possible to telnet in to r

Questions

 • Internet

164

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