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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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DigitalLife set up new camera OC821

How do set up a new camera to my existing system?

Questions

43

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romote

my remote is not working any more, is there a battery that I need to change? I opened it but could not locate the battery.

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37

2

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romote wont control receiver

remote wont adjust volume on receiver

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60

3

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Door says open when it's closed

Replaced battery and it was showing closed now all of sudden it says open with it's closed?

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34

1

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replace battery for window

my battery on one of my windows needs replacement how do i get one or who do i call

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46

1

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Proxy Error

Getting the following on my Billing and payment screen on mobile device and on laptop in chrome and edge: Proxy ErrorThe proxy server received an invalid response from an upstream server.The proxy server could not handle the request Reason: Error reading from remote server

Questions

52

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reset alarm code

We own a house that was rented and when the tenant moved out forgot to give the code. How can I reset the system and get a new code to work?

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94

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Digital life battery and key pad batteries

We replaced the large battery and the key pad batteries and we contiue getting the siren and low battery message. Pls help.

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62

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Accepted Solution

Official Solution

new owners - alarm is chirping

We are new owners and 1) dont have service and 2) the alarm is chirping and we can turn it off.

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85

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Camera can't be added to home page

New cam can't be added to home page in android digital life app. Has a bug. No plus sign to add the cam as I see in iphone app. Please fix.

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48

5

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(218)
Unlocking device while in Europe

Hi there! I bought my AT&T device as I was travelling in the US last May. I live in Europe though and would like to continue using the phone here. It's already been more than 6 month sinse I purchased it so I assumed I could get it unlocked in order to switch to local SIM-card and services. Howe

Questions

 • Wireless

7

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0

ATT has no provisioning website....

Trying to get online. I can't connect. I go into settings, network, mobile plan and it tells me that ATT has no provisioning network or website. What does that mean?

Questions

 • Wireless

3

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Charged 315 for non returned phone

I’ve seen many people have the same issue with being charged a non return fee even though they returned the phone and i feel as if this is not fair! ATT needs to have a better process with returns so stuff like this doesn’t happen. Has anybody gone through this and got the fee removed?

Questions

 • Wireless

4

0

0

At&t Home DSL Internet Paradox

Hello, Our At&t home DSL internet has been down for almost a month already. I've sp9ken to tech support 8 times already and a tech has come to resolve it, but we could never get it to work. Yes, I have tried resetting the modem & logging back into the modem with the user id & pass

Questions

 • Internet

7

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Removing unused AT&T phone line?

We don't have a home phone service, only AT&T Fiber. However, we've noticed that there is an existing phone line connected from the pole to our house. Anyone remove this before?

Questions

 • Home Phone

7

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Upgrade without Wife and Daughter being notified?

I want to upgrade my wife's and daughters Iphone's for Xmas, but I don't want them to get notified (Text, etc.). Can I do this online without them being notified?  Should I go into a store and do it?

Questions

 • Wireless

6

0

0

Trending Accepted Solutions

(386)

Accepted Solution

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

5.2K

23

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

2.9K

43

0

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

540

2

0

Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

471

18

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

429

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