Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

283

(215)
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camera recording

My system is working. Im troubled as to why my footage comes up incomplete. Example, last night a teen came to my porch and tried to get in. The camera only captured him at the door not coming or going. Do I need to adjust the camera length time or what? I feel like once its capturing something it s

Questions

51

1

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Reset Digital Life DSC200CL to Factory Settings

I moved into a home with an existing security system. I accidentally "Armed" the system and was never given a PIN number to Disarm if this happened. I unplugged it and just want to get it back to let us know when the door or window is open. I don't want monitoring. I have tried to ask an agent for a

Questions

21

1

0

Control Panel Notification

On my control panel, it is flashing under "Alarm not sent" I cannot seem to see what that means. Also, my app and the control panel are not communicating. Every time I log into my app it is not show anything that is updated.

Questions

34

2

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Alert in Solution Center

I received an alert that I needed to change the batteries in my door lock. I followed the proper procedure for changing the batteries.  The lock works fine manually now. However, I am unable to get rid of the Alert Notification.  Tried to do live chat in the app but no one ever came onlin

Questions

37

3

0

control pad alerts

My pad says the garage door entry battery needs to be replaced. Whe?re is the battery and how do I replace it

Questions

36

1

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SbcGlobal Technical Support Number ☎️1[844*576*0463] ☎️; Troubleshoot Your Issues

SbcGlobal Mail Technical Helpline Number☎️1[844*576*0463] ☎️; Technical Issues of SBCGlobalEven though it is quite easy working with SBCGlobal email due to its amazing features and easy to use interface, but still some of the issues can be a disturbing problem for some users. The bugs can be small o

Questions

11

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door chime on keypad of front door is silent.

the door chime on the front door key pad no longer works....it is silence. i have tried all the troubleshooting directions and replaced batteries and still doesnt work.   HELP!!  

Questions

72

3

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Replacement battery

I need to replace the 4 NiMH lithium batteries for the siren alarm and have not been able to find a store that carries them. Does anyone have suggestions on where I can find them? Thank you

Questions

78

1

0

Camera offline

What does it mean when it says my camera is off line and how do I fix it?

Questions

104

2

0

Remove security and just keep camera visibility and automation

Is there a cheaper package that just does this?

Questions

37

1

0

Disable/remove alarm system

Hello - We moved into a house with this system a year and a half ago, but just recently the alarms and sensor alerts keep going off, and we cannot disable it. We have a different alarm system in place - We really just want this one gone. Please help ASAP.

Questions

378

3

0

Need a compatible smoke detector to add to my system

I just had my Digital Life system activated (installed by a prior owner) but the installer was unable to provide a smoke detector (which is listed as possible on external marketing material/reviews and is a big part of me keeping the system).   How can I source a compatible smoke detector to make my

Questions

35

1

0

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