Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Digital life system troubkeshooting

Errors a/c pad was offline

Questions

79

3

0

Digital Life camera does not record video

The camera functions for live view but will no longer save video to archive.

Questions

63

1

0

Can’t restore my account

I paid my account balance that I owed and I can’t restore my service. How do I go about that?

Questions

51

2

0

digital life app (and computer digital life)

tried numerous times to log on to my digital life app...........get error message (Error-900) after inputting my password. been on hold for 55 minutes to talk to digital life help line...still waiting.   what gives?  what does Error-900 mean?

Questions

83

1

0

It’s says it’s still in test mode but it did stop going off

it’s finally shut off , but it says it’s still in test mode

Questions

50

1

0

Now alarm is going off

It says it’s I test mode and it won’t shut off

Questions

45

2

0

Cannot login to digital life touchscreen controller

I have 3 digital life touchscreen controls and cannot login through any of them. I am able to login through the app on my phone just fine but not the touchscreen control tablets.When I click the ? in the lower right corner to check for a software update, and go through the process, it says my tablet

Questions

212

4

0

keypad change

How can I set the sound and lighting on my keypad in the master bedroom? I have gone on line to adjust the bedroom key pad but it's not doing what I have changed in the ap. How can I make the change?

Questions

80

17

0

how to make the alarm to stop beeping when opening and closing doors

I recently moved into a rental home and don't know how to cut the chiming off when the doors open and close. It didn't chime until we lost power yesterday for about 5 minutes.

Questions

309

5

0

Door Lock master PIN

I forgot my door lock master PIN. How can i reset it?

Questions

48

1

0

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(145)
AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

Questions

 • Internet

4

0

0

Incoming emails go in to trash folder

Incoming emails go in to trash folder

Questions

 • Email

14

0

0

How do I know if my new Galaxy A14 5G is refurbished?

I bought a Galaxy A14 5G from an AT&T store, but it had a sticker on the back with an IMEI number, SKU, S/N, etc. I paid full retail price for it as well.  On top of that, the quality of video and photos are quite low. Does this mean my phone is refurbished? It also came in a box in

Questions

 • Wireless

4

0

0

Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

Questions

 • Wireless

7

0

0

Green AT&T communication box

I have a green meter box in my front yard and the lid is broken. The box (hole in the ground) collects water and poses a danger to my grandkids. I asked a technician who was serving a house in my neighborhood to replace the lid and he promised to replace it. Needless to say, the lid has not been re

Questions

 • Home Phone

12

0

0

Wifi constantly disconnecting and re-connecting

Hello, I just got setup with AT&T Fiber and I am having an issue with intermittent connectivity. I have the linksys Velop mesh network for a router system connected via ethernet to the gateway. I noticed yesterday that the gateway is putting out its own Wifi signal. With a previous provider they

Questions

 • Internet

12

0

0

Trending Accepted Solutions

(122)

Accepted Solution

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.6K

114

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.3K

1

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

5

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

270

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

255

6

0

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