Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Digital life battery and key pad batteries

We replaced the large battery and the key pad batteries and we contiue getting the siren and low battery message. Pls help.

Questions

54

1

0

Accepted Solution

Official Solution

new owners - alarm is chirping

We are new owners and 1) dont have service and 2) the alarm is chirping and we can turn it off.

Questions

78

1

0

Camera can't be added to home page

New cam can't be added to home page in android digital life app. Has a bug. No plus sign to add the cam as I see in iphone app. Please fix.

Questions

44

5

0

Using Alexa with Digital Life subscription - won't Lock the from Door

I am a Digital Life subscriber and also use the Alexa devices from Amazon. I added Digital Life to my Alexa 'Skills', but when I ask 'Alexa use Digital Life to Lock the Front Door', the replace is: 'Sorry, front door doesnt support that'Why will it not lock the front door?

Questions

108

1

Digital life tablet problem

I have updated my ZTE tablet and the time and temp still hasn't returned. Help please.

Questions

63

3

0

System Jam/Event Notification Reporting Offline Condition

My digital life system is not working. It started with a high pitch signal coming from the DLC box and the system light was orange.  Called in and had the noise stopped.  I was asked if there were any news devices.  There are no new devices.  I have solar which was installed ove

Questions

43

3

0

AT&T Altacel Lucent - Battery Backup. What is this dang cord called?!

Good morning gang,Prior to moving into my home, someone installed an AT&T Altacel Lucent Battery Backup for a security system.I'm pulling my hair trying to figure out what kind of cord/connection it is called which hooks up to the terminals of this lead battery + to the battery slot shown in the

Questions

65

1

0

How do I reset the master code on digital life keypad?

Model number SR-KPD02 do I have to do both keypads or just one?

Questions

179

1

0

Sercomm RC8230D camera

Will this work with digital life. I bought one online and it says it is wireless or wired. Will this work with digital life? It says it will however i do not have any of these camera 

Questions

62

1

0

Open window at night

If I have an open window at night and turn on the alarm system using the bypass feature, can I close the window later without setting off the alarm? Or will that trigger it? I expecting reopening it would trigger the alarm

Questions

54

1

0

Can i access Digital Life from new AT&T Tv

I had DirecTV previously and was able to access my digital life alarm system from DirecTV reciever box.  Is this feature not available on AT&T TV? I tried to find the app to download. Hope this feature becomes available with AT&T tv. 

Questions

52

0

0

Digital Life DLC replacement battery

Both the alarm keypad and the app indicate a battery replacement is needed, but when I follow the instructions on the app/solution center, it just takes me in circles and never lets me actually order the battery. I get as far as "please select lice chat below", except there's no option to select "l

Questions

112

1

0

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