Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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app doesnt recognize me

app doesnt recognize my email and password

Questions

77

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Camera

My camera is taking duplicate clips, how can I fix that?

Questions

60

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new system please disable door open and close chirps

Hello we moved into a house with DIGITAL life installed and would like to have the door open/close beeps silenced. can someone help?

Questions

38

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Lutron Intergration

Once a week ( every now and then a little longer), my Lutron intergration stops working. I have to go to self connect, click on Lutron, then click on refresh and it starts to work again. The lights always work with the app and Alexa while this is happening. Is there any way to keep this from lo

Questions

117

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Siren Error

I recently deactivated my AT&T digital life account. I unplugged the sirens to get rid of the beeping sound, however the Keypad is now flashing AC Power Loss 1st Floor Siren and AC Power Loss 2nd Floor Siren. Is there a button I can press to get the Keypad to stop flashing these Errors??? I’ve t

Questions

151

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Keypad: AC Power Loss

The alarm keypad display reads, "Ready to Arm" and below it blinks, "Keypad: AC Power Loss". I replaced all four original AA batteries with brand new NiMH rechargeable batteries, cleaned the four terminals on the keypad unit and the four slider connectors on the cradle, re-seated the keypad unit on

Questions

409

2

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DLC warning beep on keypad

Ive ordered the replacement but don’t know how to shut off the warning beep in the meantime.

Questions

50

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change my billing address

i need to change my billing address

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75

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Random/Ghost notifications on iOS App

Hi All! I have been starting to get random garage door/open/tilt/closed notifications that do not coincide with the garage door being open/closed. Whether at home or away, it will randomly give me notifications and in the Device Log it shows as well.  What should I do to try to diagnosis th

Questions

51

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user id

I have a message that AT&T have changed the user id and you must change to an email address. I put in my email address and it tells me that it's already in use.  My question is if that's the email I use for my email, who or what email I suppose to put in?  I'm not creating a whole new

Questions

58

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Incoming emails go in to trash folder

Incoming emails go in to trash folder

Questions

 • Email

1

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How do I know if my new Galaxy A14 5G is refurbished?

I bought a Galaxy A14 5G from an AT&T store, but it had a sticker on the back with an IMEI number, SKU, S/N, etc. I paid full retail price for it as well.  On top of that, the quality of video and photos are quite low. Does this mean my phone is refurbished? It also came in a box in

Questions

 • Wireless

1

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Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

Questions

 • Wireless

6

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Green AT&T communication box

I have a green meter box in my front yard and the lid is broken. The box (hole in the ground) collects water and poses a danger to my grandkids. I asked a technician who was serving a house in my neighborhood to replace the lid and he promised to replace it. Needless to say, the lid has not been re

Questions

 • Home Phone

7

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0

Wifi constantly disconnecting and re-connecting

Hello, I just got setup with AT&T Fiber and I am having an issue with intermittent connectivity. I have the linksys Velop mesh network for a router system connected via ethernet to the gateway. I noticed yesterday that the gateway is putting out its own Wifi signal. With a previous provider they

Questions

 • Internet

12

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0

Cannot activate my AT&T PREPAID transferred line

Hi, I just ordered a AT&T PREPAID sim kit and entered my account number and PIN at order. After I received the SIM, I activated it on http://att.com/activateprepaid. I entered the ICCID and IMEI on http://att.com/activateprepaid and it said my line was activatied and showed the correct line numb

Questions

 • Wireless

9

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.5K

114

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.3K

1

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

273

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Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

267

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0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

255

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