Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

284

(220)
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Cannot login to digital life touchscreen controller

I have 3 digital life touchscreen controls and cannot login through any of them. I am able to login through the app on my phone just fine but not the touchscreen control tablets.When I click the ? in the lower right corner to check for a software update, and go through the process, it says my tablet

Questions

197

4

0

keypad change

How can I set the sound and lighting on my keypad in the master bedroom? I have gone on line to adjust the bedroom key pad but it's not doing what I have changed in the ap. How can I make the change?

Questions

61

17

0

how to make the alarm to stop beeping when opening and closing doors

I recently moved into a rental home and don't know how to cut the chiming off when the doors open and close. It didn't chime until we lost power yesterday for about 5 minutes.

Questions

248

5

0

Door Lock master PIN

I forgot my door lock master PIN. How can i reset it?

Questions

40

1

0

Thermostat

How do I set up a schedule with the thermostat? It says to click on setting and + in the thermostat tile, but I don't have anything.  

Questions

39

1

0

DigitalLife set up new camera OC821

How do set up a new camera to my existing system?

Questions

39

1

0

romote

my remote is not working any more, is there a battery that I need to change? I opened it but could not locate the battery.

Questions

28

2

0

romote wont control receiver

remote wont adjust volume on receiver

Questions

52

3

0

Door says open when it's closed

Replaced battery and it was showing closed now all of sudden it says open with it's closed?

Questions

29

1

0

replace battery for window

my battery on one of my windows needs replacement how do i get one or who do i call

Questions

37

1

0

Proxy Error

Getting the following on my Billing and payment screen on mobile device and on laptop in chrome and edge: Proxy ErrorThe proxy server received an invalid response from an upstream server.The proxy server could not handle the request Reason: Error reading from remote server

Questions

47

1

0

reset alarm code

We own a house that was rented and when the tenant moved out forgot to give the code. How can I reset the system and get a new code to work?

Questions

71

3

0

Need help?

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