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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

280

(211)
J
It’s says it’s still in test mode but it did stop going off

it’s finally shut off , but it says it’s still in test mode

Questions

24

1

0

Now alarm is going off

It says it’s I test mode and it won’t shut off

Questions

18

2

0

Cannot login to digital life touchscreen controller

I have 3 digital life touchscreen controls and cannot login through any of them. I am able to login through the app on my phone just fine but not the touchscreen control tablets.When I click the ? in the lower right corner to check for a software update, and go through the process, it says my tablet

Questions

152

4

0

keypad change

How can I set the sound and lighting on my keypad in the master bedroom? I have gone on line to adjust the bedroom key pad but it's not doing what I have changed in the ap. How can I make the change?

Questions

39

17

0

how to make the alarm to stop beeping when opening and closing doors

I recently moved into a rental home and don't know how to cut the chiming off when the doors open and close. It didn't chime until we lost power yesterday for about 5 minutes.

Questions

187

5

0

Door Lock master PIN

I forgot my door lock master PIN. How can i reset it?

Questions

28

1

0

Thermostat

How do I set up a schedule with the thermostat? It says to click on setting and + in the thermostat tile, but I don't have anything.  

Questions

26

1

0

Digital Life app required to be on home network?

I have not been able to log into the Digitial Life app when I am not on my home WiFi network. My husband used to be able and now he has the same as myself. Is there some setting we need to set to allow this? Thanks! Michelle

Questions

19

6

0

DigitalLife set up new camera OC821

How do set up a new camera to my existing system?

Questions

30

1

0

romote

my remote is not working any more, is there a battery that I need to change? I opened it but could not locate the battery.

Questions

17

2

0

romote wont control receiver

remote wont adjust volume on receiver

Questions

33

3

0

Door says open when it's closed

Replaced battery and it was showing closed now all of sudden it says open with it's closed?

Questions

17

1

0

Need help?

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