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Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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Open window at night

If I have an open window at night and turn on the alarm system using the bypass feature, can I close the window later without setting off the alarm? Or will that trigger it? I expecting reopening it would trigger the alarm

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20

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Can i access Digital Life from new AT&T Tv

I had DirecTV previously and was able to access my digital life alarm system from DirecTV reciever box.  Is this feature not available on AT&T TV? I tried to find the app to download. Hope this feature becomes available with AT&T tv. 

Questions

25

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Digital Life DLC replacement battery

Both the alarm keypad and the app indicate a battery replacement is needed, but when I follow the instructions on the app/solution center, it just takes me in circles and never lets me actually order the battery. I get as far as "please select lice chat below", except there's no option to select "l

Questions

73

1

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Garage door won't open/close with app

We can't open or close our garage door with our app. The garage door opens fine with our car openers and the wall mounted button so it's only the app that won't open it. We've had 2 technicians come out and neither could fix it. The first one re-wired something on the main motor and said he tightene

Questions

35

1

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Yale Door Lock Change in Behavior?

Was there some kind of update pushed out that changed behavior of the button-less Yale door lock. The lock is still working but until a couple of weeks ago I could unlock my front door, go outside, and simply touch the touch panel on the lock and it would lock the door back.  Now every time I

Questions

52

2

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What is it?

What is ”HonHaiPr Device”

Questions

405

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DigitalLife keypad volume

It seems that in the past week my DigitalLife Keypad volume for key presses or entry exit became very quiet. Now to try to reset the levels, neither the phone App or browser App have any setting for the keypad volumes anymore?   Can someone point me in the right direction to reset my volume

Questions

28

2

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Reset door unlock code for DigitalLife device

I am new owner of the house equipped with digitalLife security system. Previous owner terminated his subscription right before gave possession to me. I am using the code to unlock the door given by the previous owner. I have no subscription but want to change the code to unlock the door. Please help

Questions

109

6

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camera recording

My system is working. Im troubled as to why my footage comes up incomplete. Example, last night a teen came to my porch and tried to get in. The camera only captured him at the door not coming or going. Do I need to adjust the camera length time or what? I feel like once its capturing something it s

Questions

44

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Reset Digital Life DSC200CL to Factory Settings

I moved into a home with an existing security system. I accidentally "Armed" the system and was never given a PIN number to Disarm if this happened. I unplugged it and just want to get it back to let us know when the door or window is open. I don't want monitoring. I have tried to ask an agent for a

Questions

15

1

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Control Panel Notification

On my control panel, it is flashing under "Alarm not sent" I cannot seem to see what that means. Also, my app and the control panel are not communicating. Every time I log into my app it is not show anything that is updated.

Questions

24

2

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Alert in Solution Center

I received an alert that I needed to change the batteries in my door lock. I followed the proper procedure for changing the batteries.  The lock works fine manually now. However, I am unable to get rid of the Alert Notification.  Tried to do live chat in the app but no one ever came onlin

Questions

29

3

0

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