Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

283

(219)
D
Continous beeping telling me to change battery

I have changed my battern in my front door sensor (where it says that battery is low) and it continues to constantly beep and tell me to change the battery? I'm at a loss of what to do!!

Questions

45

2

0

How to download digital life on iphone

I have the system installed and app downloaded how do I connect?

Questions

30

1

0

Alarm system beeping

My mom's alarm system keeps beeping. AT&T tells her that her battery is dying and that they can't come out until tomorrow to replace it (for which they'll charge her $100). They told her that if she wants to stop the beeping, she can push # on her keypad, but that doesn't work. Any suggestions?

Questions

122

2

0

Opening website desktop app on laptop

I login and cam visually see my account, cameras too but cannot access the site due to an overlaying message that states "Connection Lost: attempting to reconnect. Logout". I use MS Edge. Works fine with Firefox but I don't use Firefox. I use MS Edge. Is there a fix for this. I don't like Firefox.

Questions

41

4

Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat. We recommend watching our Solution Center introduction and regularly visit

Questions

36.9K

34

Camera activates but doesn't capture any activity

This happens dozens of times day and night. How do I fix it?

Questions

45

1

0

Battery Light Disconnected

Hi! I recently had to replace the battery for my Digital Life.  However, when I replaced the battery, the battery light never turned back on.  Additionally, the keypad says that the DLC battery is still disconnected.  Despite this, the system still works and is able to arm itself. &n

Questions

47

2

0

app doesnt recognize me

app doesnt recognize my email and password

Questions

69

1

0

Camera

My camera is taking duplicate clips, how can I fix that?

Questions

49

1

0

new system please disable door open and close chirps

Hello we moved into a house with DIGITAL life installed and would like to have the door open/close beeps silenced. can someone help?

Questions

34

1

0

Lutron Intergration

Once a week ( every now and then a little longer), my Lutron intergration stops working. I have to go to self connect, click on Lutron, then click on refresh and it starts to work again. The lights always work with the app and Alexa while this is happening. Is there any way to keep this from lo

Questions

104

5

0

Siren Error

I recently deactivated my AT&T digital life account. I unplugged the sirens to get rid of the beeping sound, however the Keypad is now flashing AC Power Loss 1st Floor Siren and AC Power Loss 2nd Floor Siren. Is there a button I can press to get the Keypad to stop flashing these Errors??? I’ve t

Questions

132

1

0

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