Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

283

(215)
C
Camera activates but doesn't capture any activity

This happens dozens of times day and night. How do I fix it?

Questions

35

1

0

Battery Light Disconnected

Hi! I recently had to replace the battery for my Digital Life.  However, when I replaced the battery, the battery light never turned back on.  Additionally, the keypad says that the DLC battery is still disconnected.  Despite this, the system still works and is able to arm itself. &n

Questions

36

2

0

app doesnt recognize me

app doesnt recognize my email and password

Questions

55

1

0

Camera

My camera is taking duplicate clips, how can I fix that?

Questions

42

1

0

new system please disable door open and close chirps

Hello we moved into a house with DIGITAL life installed and would like to have the door open/close beeps silenced. can someone help?

Questions

26

1

0

Lutron Intergration

Once a week ( every now and then a little longer), my Lutron intergration stops working. I have to go to self connect, click on Lutron, then click on refresh and it starts to work again. The lights always work with the app and Alexa while this is happening. Is there any way to keep this from lo

Questions

89

5

0

Siren Error

I recently deactivated my AT&T digital life account. I unplugged the sirens to get rid of the beeping sound, however the Keypad is now flashing AC Power Loss 1st Floor Siren and AC Power Loss 2nd Floor Siren. Is there a button I can press to get the Keypad to stop flashing these Errors??? I’ve t

Questions

102

1

0

Keypad: AC Power Loss

The alarm keypad display reads, "Ready to Arm" and below it blinks, "Keypad: AC Power Loss". I replaced all four original AA batteries with brand new NiMH rechargeable batteries, cleaned the four terminals on the keypad unit and the four slider connectors on the cradle, re-seated the keypad unit on

Questions

316

2

0

DLC warning beep on keypad

Ive ordered the replacement but don’t know how to shut off the warning beep in the meantime.

Questions

33

2

0

change my billing address

i need to change my billing address

Questions

60

3

0

Random/Ghost notifications on iOS App

Hi All! I have been starting to get random garage door/open/tilt/closed notifications that do not coincide with the garage door being open/closed. Whether at home or away, it will randomly give me notifications and in the Device Log it shows as well.  What should I do to try to diagnosis th

Questions

35

2

0

user id

I have a message that AT&T have changed the user id and you must change to an email address. I put in my email address and it tells me that it's already in use.  My question is if that's the email I use for my email, who or what email I suppose to put in?  I'm not creating a whole new

Questions

40

2

0

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