Troubleshoot

Troubleshoot

Troubleshoot system & device issues.

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danielbethke

There is a noisy AT&T underground cable/fiber box near my apartment which a constant high whistling sound 24/7. I presume it's the fan.  What is the solution for this?  I hear it 24/7 on my balcony, even IN my apartment.  It is very irritating.

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Communication error

Hi i need installation code for my program

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82

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Siren: Replace battery

During the recent power outages of up to 6 hours at a time for over 48 hours, my Alarm system started beeping. I pushed the # key and silence the beeping for awhile. And I replaced the 4 AA batteries. Now the system say "SIREN: REPLACE BATTERY" What does this mean? And how do I fix it?

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Editing/Modifying a payment arrangement

I tried to edit/modify a scheduled payment online. I wanted to now split the payment between 2 saved payment methods.  I changed the amount for the one payment method, kept the same date, clicked the box for "split payment", and entered the second payment amount, method, and date.  I keep

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Digital Life Thermostat

Can I remove all programming/scheduling on my thermostat. Since my digital life has cancelled my thermostat has completely stopped working the way it was initially set up, it was not running a program or schedule, I could set the temperature and it would remain at that target temperature until I ch

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187

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Digital Life Equipment

Even though ATT is discontinuing the monitoring service, with the equipment continue to work allowing an unmonitored alarm system

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103

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Charged after changeover

After AT&T announced they were sunsetting Digital Life and that they were "passing off" the account to Brinks, I took that and had the new (and superior) Brinks equipment installed. But in reviewing my latest credit card statements, I see was charged by AT&T for three more months after the

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How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

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793

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zoomed screen

I zoomed my screen. Now it wont unzoom!! I can't access my passcode bc it doesn't show all of them-the screen is zoomed out too far. Once I get to the screen, I can't get to settings! Help!!

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Digital Life app required to be on home network?

I have not been able to log into the Digitial Life app when I am not on my home WiFi network. My husband used to be able and now he has the same as myself. Is there some setting we need to set to allow this? Thanks! Michelle

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(125)
Newsmax

I want Newsmax

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 • Digital Life

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Data reviews

How can you get your phone numbers to show in the text message data?

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 • Wireless

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DONT GO TO SAMS CLUB AT&T

Same thing happened to me. I had 6 lines with Tmobile and i was paying 360usd and Anastasia told me I was going to pay 240usd same service, new phones and pay less. Of course I agreed to that. The only thing I had to pay was phones taxes so I paid 222usd. And first bill I have to pay the activation

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 • Wireless

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Usage Details

How can I disable access to viewing text and call logs when you log in online? I’ve called support and gone into a store and nobody knows how to do this. There’s no way that I could be the only person who doesn’t want all their data readily available for others. This is a very concerning safety is

Questions

 • Wireless

6

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Unlock pre pay phone

I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph

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 • Wireless

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International call restrict

I have placed international call restrict on multiple cell phone lines on my account many times but I keep on getting charges for international calls Till 1 hour ago I could see international call restrict as an "add on" on my online account After talking to the last customer care representation

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

7.1K

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

4

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

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 • Home Phone

1.2K

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

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 • Internet

744

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

574

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