
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
How to make your phone uniquely yours with ringtones & more.
I am I unable to download apps or update apps on the Play Store I went through troubleshooting several times and one recommended uninstalling the updates and unable to return Play Store to working version
Questions
380
1
0
Closed
My phone shuts off while playing several games! Game of War and Escape Rooms Haunted Hotel are 2 examples, although I've encountered more. It has to be something with the operating system since it's more than one game from more than one developer. Please look into this as it's frequent and VERY ann
Questions
227
1
0
Accepted Solution
Official Solution
The AT&T ActiveArmor App is blocking my wife's phone number. I need to know if Active Armor has a "safe" list of phone numbers, or do I have to uninstall the app?
Questions
54
1
0
Ok, so I am still paying $3.99 for the upgraded advanced features, which I want to do, but I just realized a couple of months ago that although I'm paying for them I'm not getting them anymore. I've been tying to figure out why & just realized, today, that you'd changed the product! Only because
Questions
12
0
0
After the latest update I haven't been able to open Netflix, I don't even get to the home screen I just get error 501-1006. I've cleared the cache and uninstalled/reinstalled it. I also can't watch hulu, I can get to the home page but no videos play.
Questions
78
1
0
My volume on my phone is so low even though it's turned all the way up. I have cleaned everything that I can. I can't even do face time due to I can't hear the person. How can I fix this?
Questions
64
1
0
I went to AT&T to port my verizion note 8 after porting it eraced my text messaging app so i try to add to home screen ..and it wont let me add any apps to homescreen
Questions
43
2
0
I have an iPhone 14 pro - just upgraded from LG V35 thinq. I installed at&T active armor and when I open the app it gives me the error message - can't authenticate your account - please try again later. does anyone know how to resolve this issue?
Questions
147
2
0
If I’m on WiFi, videos play fine. Go to mobile 5G, 2 out of 4 bars and I get “We’re having trouble playing this video, please refresh”. Refreshing does nothing. And on the occasions where the video will play on phone, if I hardwire to TV, I get the same error message.
Questions
131
1
0
I constantly get an error message that we’re having trouble showing the video. Please try again. I paid good money to use this app, but every game I select I get the same error. What is the problem???
Questions
38
1
0
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
I bought a used phone and it had a black list. I want to know if you can remove the blacklist without being the original owner.
Questions
•
Wireless
2
0
Fiber optic cable will come into my basement however, I want their equipment installed in a first floor office room. Will the technician take care of threading the fiber optic cable from my basement up into the wall of my office to be connected to their equipment? I'm converting from coaxial cable w
Questions
•
Internet
1
0
0
BGW210-700 Flashing red broadband, but internet is working. I use dsl connections. Learn the meaning of your Wi-Fi gateway lights - Status Light broadband - Solid Red - No signal on a line. how can this be?
Questions
•
Internet
2
0
0
I lost my SEC+ a few days ago. I rebooted my att.com login thinking I might have to reboot. But I’m still not able to pick my SEC+ back up. I do have my ESPN + stream. Any help is appreciated.
Questions
•
TV
3
0
0
When I log into my sbcglobal account I can't access my emails and am directed to a page which notes, " Not Found on Accelerator: Description: Your request on the specified host was not found. Check the location and try again. I've followed the advice I've found on other threads such as clearing o
Questions
•
2
0
0
For several days now I can't login to my sbcglobal email account on my computer. I thought it might be because I was having internet problems, but every other website works fine. I keep trying to login in at mail.yahoo.com and it starts to go and then signout.att.net pops up for a second and then it
Questions
•
5
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
383
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
294
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
238
1
0
Accepted Solution
Official Solution
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
Questions
•
222
2
Accepted Solution
Official Solution
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
Questions
•
Wireless