
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Thanking members of the Military Community with exclusive AT&T savings & discounts.
Hello, can you direct me to management? I am currently being placed in collections although Ive never had AT&T nor applied for this service . I am now in a position where it is affecting my credit and not able to purchase a home !
Questions
53
1
0
Accepted Solution
Official Solution
ATT says I need to upload a copy of my USMC service record (DD-214) but nowhere gives instructions on how to do that.
Questions
65
1
0
I have tried to access my military discount with AT&T for five weeks now. I am locked out of the system because I was using the wrong PIN when I first tried to do this. I've spoken to my sales agent, called customer service seven different times, chatted online with two different customer servic
Questions
196
11
0
I am having a very hard time understanding how difficult it has been to have my account turned back on with AT&T after serving overseas for the past three years. I have spent the past three days going back and forth between the local AT&T store and 1-800-331-0500. Initially, I attempt
Questions
109
4
0
I have a teacher discount applied to my account (haven't worked there in 10+ years), but was recently told a military discount is better. I am approved for the military discount, but cant apply it to my account until the teacher one is removed. ATT says they cant remove the teacher discount,
Questions
113
1
0
Accepted Solution
Official Solution
When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec
Questions
694
4
0
Accepted Solution
Official Solution
Hi, I am currently deployed to the Middle East with the U.S. Army, moving back and forth through Iraq at times. though I had suspended my account, I think I am still paying a subscription fee Please help advise. My intent was to suspend my account during deployment as to not pay a bill on my Ame
Questions
108
1
0
Accepted Solution
Official Solution
If my account gets a military discount am I eligible for the Samsung Galaxy/$800 trade/Free Buds2 Online deal? The promotion ends tomorrow 4/7/2022 so if I am I have one day to take advantage. [details below] NEW AND EXISTING CUSTOMERS GET UP TO $800 OFF WITH ELIGIBLE TRADE-IN PLUS GALAXY BU
Questions
598
4
0
So we got our phones, changed plans and our first bill reflected our auto pay discount but nothing about our military discount. We got phones at apple store but when we were done went across to the ATT store with hubbys DD214 (because unable to do that online) Â for proof of service and the emp
Questions
192
5
0
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
Hello Matthew, I was following up on the $99 charge that was still on my bill. Can we try again to remove it? I am in Milwaukee, Wisconsin I have a bandwidth monitor in between the modem and my LAN. My DSL is a 100Mbps/20Mbps bonded DSL. I have one device that is using a constant 12Mbps and
Questions
 •Â
Internet
1
0
0
Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with
Questions
 •Â
Internet
3
0
Hello - I have an original service order and an account number. I would like to see what services were ordered on the Service Order and what services are still active under the present account.Can you help me? Thanks!
Questions
 •Â
Internet
3
0
Hi, they had to cancel my account and recreate it when they added new equipment and attempted to upgrade the fiber account. All the devices work fine now although now I cannot login to the app. It's saying "Logging in with this AT&T Access ID is not longer supports. Please log in wi
Questions
 •Â
TV
3
0
0
Hi - I have a @bellsouth.net email account which I obtained when I lived in the US. I have since returned back home in the UK and have continued to use the email account. I have used this account for 16 years. I was recently bombed out of the email and now AT&T has asked me to verify a 2 step a
Questions
 •Â
3
0
0
Att keeps asking me to combine I Ds - I don't want to. I want to find out what my dsl password is so I can connect my phone to wifi.
Questions
 •Â
Internet
6
0
0
Accepted Solution
Official Solution
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
 •Â
Home Phone
570
4
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
 •Â
Internet
405
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
 •Â
Internet
314
2
0
Accepted Solution
Official Solution
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
Â