The Military Discount

The Military Discount

Thanking members of the Military Community with exclusive AT&T savings & discounts.

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military deployment phone service options

Is recurring Passport the only option for active military personnel on deployment?

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Military Discount for deceased spouse

I was told I could get the military discount for my deceased spouse. Now they are telling me I can’t because his name is not on the account, and they knew from the start that he was deceased. Any help out there to figure this out?

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Military signature program

I am trying to sign up for the military signature program. I signed up back in July and got a confirmation email welcoming me to the program. It is now October and still have not been added to my account. I tried to sign up again yesterday as the agent told me but they got me locked out with the sys

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Anyone else can't complain about customer service

Hello, anyone else have trouble with filing a complaint. I had the worst service at the 1015 5th avenue hammond IN store and tried to call someone at At&t and was hung up on. I didn't curse or do anything to warrant just being hung up on. Then I tried using the Chat on at&t, once I was on wi

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Does the "Military Support Team" actually exist?

Is anyone else having these problems? Website provides the following error when I attempt to submit my deployment cancelation and hold request: "Uh-oh. Your request didn't go through. Wait a few minutes and try submitting again." This error message has consistently appeared over the last couple

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Military Service

I am active duty army and I’m stationed in South Korea. Prior to coming here, I emailed the military support email that I needed to cancel service and hold my phone number. No action was taken. I continued paying my bill after arriving to Korea in October until February. ATT has canceled my account,

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Deployment help

My son has an ATT phone and plan and is active duty currently deployed in Europe. He is paying close to $300 a month and is paying for the international plan. I told him I’m sure there is something available for him to get help with. He is having a hard time paying and him and his wife aren’t able t

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Prepaid plans

Do prepaid plans get grandfathered? My plan was the 55$ for 100gbs but it's now 90$ for 100$.. but my account still says 55$... How long will this last or is it an error? And if it's an error will the price be worth 100gb? When I first got it I had no issues but now at places I used to have absolute

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I purchased a new phone at a Military Base

I purchased a new phone at a military base (Tinker AFB) and they had a promo going on that you would get you up to $800.00 for a trade in. I went with the deal however the box to return the phone never was received and I had to ask for another.  This meant that the phone was returned outside o

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Deployment phone

Hello, my son in law is deploying soon, and still has a balance due on his phone. He was told that his remaining balance would be paid off and the phone will be unlocked for him to use while overseas. Is there anyway to get more information on that?

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Trying to switch from contract plan to prepaid plan

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Trying to switch from contract plan to a prepaid plan

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Unlocking for fios

I'm trying to unlock my phone to activate my fios internet. I was approved but never got the code what should I do?

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Wound let me log in my u verse account

It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d 

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My AutoPay always turns off

I had my prepaid account AutoPay on and have an account balance over $700. Last month, on the day before renewal, I got a text from att saying my AutoPay was not successful. When I logged into my account, AutoPay was turned off. So I added more money and set up AutoPay again. I got the same text t

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Secure family app

So my secure family app was working fine then all of a sudden it like reset on all the phones and I had to go and set everything up again but on my phone which is the parent one it won’t keep me signed in. I have to sign in with my number and account then it says I don’t have access to the app and m

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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491

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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417

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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322

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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