The Military Discount

The Military Discount

Thanking members of the Military Community with exclusive AT&T savings & discounts.

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Complaint about a corporate store manager in Wilmington NC

I have been in and out of store 1369 several times over the past week. I am a disabled Vet and have my service dog with me. On 1 visit earlier this week he did bark once when I asked him to sit. Today I went in because I had originally gotten the Samsung S22 Ultra and found out yesterday the S23 Ult

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Getting the Military Discount

My son is active military. He was home @ Christmas.  We went to ATT to get discount w military ID & pay stub in hand.  They said have to do online.  He is now back on base w no access to his phone.  I have tried for 2 days with long holds and passed over to “DirectTV” with n

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att wants dod card, widows can't get if they don't have/or spouse when they pass away, is that a problem?

article updated dec 7 2022, is a bit different from info give. I'm betting (and asking) when the other was updated. TU https://www.att.com/support/article/wireless/KM1436361/?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20210701170306_AT%26T+Community+Forums__COMMUNITY_5082900998

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deceased veteran and spouse

If the veteran is deceased, can the spouse still obtain the military discount with the dd214 or equivalent documentation?

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Cheated out of Veterans Discount

I just got off the phone with customer service and was treated very well by a agent named Chris. He told me that I was eligible for a military discount and this is the first time since I’ve been with AT&T that I’ve heard about this. I’ve been overpaying for years. I got it set up going forward b

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About ready to leave after 22 years

I've been a member of AT&T Wireless since the Craig McCaw days, I've seen you all through the pains of Seibel, and other systems, helped Janet Kerns get enterprise security deployed. I feel like we just got the "royal upsell" from one of your retention specialists during a recent account review,

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Military suspension or cancellation

Military member completed forms and phone was turned off. Bill continued as if service was turned on.  Tried for 1.5 yrs to get bill corrected. I have called and called and told something different each call.  Many hours.  Told supervisors can't fix it and back office has the informa

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over charged!

1. My monthly Internet charge is $25, which is $38 minus $10 credit and $3 credit, see any of my bill before December. But, in my Dec bill, ATT removed $3 credit. Please re-install it and remove it from my bill 2. My wireless charge for December added rediculous equipement and add-ons, Please remov

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Fatest an easier way too connect my phone

Sim card activation

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I can't verify my ID to get the work discount

Won't let me buy the phone and service. I've tried many times and support says to call a number, which is automated and requires an order number only. It never ever finds my order that was immediately cancelled due to a "security concern", hence me calling to get my ID verified. Absolutely terrible

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Engineering Dept contact number please

We live in the country with overhead power lines and i would like to give permission to AT&T to run their fibre optic line on our posts as we do not want our yard dug up. Who do we contact for that? We are near Pendelton, Kentucky and there is too much rock here to dig effectively. Please advise

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Accelerator error

Hi, my dad has an sbc global email account that he cannot currently access. He has spent many hours on the phone with different people at AT&T trying to resolve. He has changed password, tried to set up security key, etc etc. he can login with his credentials on the currently site, but still can

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A friend's email is bouncing back after he sent a large image file attachment

A friend's email is bouncing back after he sent a large image file attachment, now he can't send me a normal email. How do I get him un blocked?  (My email account is not blocking him.)

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Account Passcode

I cannot set my account passcode for some reason I am trying to set my account passcode and the page will not accept the security PIN/code that get texted to my new phone that I just got yesterday. Why why why do I get this error every time I try to do the passcode   "Be sure you

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Promised $300 rewards card, but only received $150 and cannot get through chat or customer service

I recently switched from Spectrum Internet (had been with them since well before when they were Time Warner) to 1 gig fiber (residential customer). I was told I was getting a $300 gift card since I fit and followed all criteria: 1.) Wireless Customer with an unlimited line (We have 2 unlimited l

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loyalty discount

After 15 years or more, we dropped our uverse tv but kept internet . The TV was getting way to expensive for us. We are retired now. I was told on chat that our internet loyalty discount would stay. But unfortunately they took it off. has anyone had success in getting the internet payment lower ? F

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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