Samsung

Samsung

Discuss all the Samsung devices available from AT&T.

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New phone issue

My new phone arrived damaged. What do I do?

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Trade in problems lead to a downpayment

ATT is asking me to pay a down payment upfront on a new phone I am receiving a full credit for with an eligible trade in. Additionally, I was already able to order the form and pay the tax, but a phone number port transfer problem held up the shipment and ultimately cancelled the first order. I have

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Galaxy Flip Phone 4

Has anyone had problems with this phone associated with the top half not working?

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Samsung galaxy Z flip 4

I purchased this phone in Nov 22. In Feb 23 the phone fell out of my pocket. It had a phone case that was rated up to 13 feet. It fell 4 feet max. It had an horozontal illuminated line on it after that prevented the top half of the phone from working. I tried taking it to a repair shop but they said

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Samsung S22 Visual Voicemail is deleting messages

This probably started a month or so ago. I don't get many voicemail messages, probably several a month.  They used to stay until I decided to delete them   Now they are deleted after a day or two.  They are just gone, I do not delete them. Is this a bug from an update? I trie

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Cannot Edit Photos on Galaxy s6 After Marshmallow Update

After the update, if a photo is opened in Gallery and the Edit icon is pressed, the following dialog appears: "All apps associated with this action have been turned off, blocked, or are not installed." Since this function worked perfectly before the update, now it is gone. I cannot even crop a photo

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visual voicemail suddenly doesn't launch

I have been using the visual voicemail app on my Samsung Galaxy S20 FE for several months. Recently, whenever I touch the icon, it flashes up but then disappears immediately.  I have rebooted but have not been able to get the app to persist.  I also reset my password (since I didn't recal

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Unlock phone

How can I find the original Account holder for them to remove my phone for I can activate it

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Galaxy note 9 software update

I have a galaxy note 9 and am still using the Android 10 version. I am aware that there are no plans software updates but I was wondering if there's any way to get around that and update my system.

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AT&T Visual Voicemail Error 9999

Samsung Galaxy A12 Hi, the Visual Voicemail app is malfunctioning. When I go into the app and click refresh, it says: “Something Went Wrong. Please contact Customer Service at 800-922-0204 and tell them the error code is 9999.” When I call that number, it’s for Verizon Wireless. We have an AT&a

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ATT Refuses to Fix Its Error Porting My Number to the Wrong Carrier & Now I’m Stuck With NO Service

I tried porting my cel number from ATT to Google Fi but ATT screwed up and sent it to T Mobile, then cancelled my account. ATT says they can’t reactivate my account to try again because they no longer have the phone number. T Mobile says they don’t have the number despite what ATT says, and my provi

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Family link whoops something went wrong

I have been trying to sign up for family link and I keep getting the try again later. I’ve cleared cache uninstalled reinstalled and restarted. Still doesn’t work. Why?!

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Credit Card Auto Pay Problem

I changed my credit card information on 2/27/2023. The new card is on my account when I checked online today 3/26/2023 after receiving an email stating my auto pay charge didn't go through. Why is your system still charging the card that was deleted a month ago?? I better not be charged a late fee b

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Online account access

I have been a AT&T customer for alm2 years now and I have NEVER been able to login to view anything on my account. I don’t know what I’m even being charged for. I’ve been on the phone with AT&T way too many times trying to get someone to help, But no one seems to have the simple knowledge to

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ERROR CODE: SSACT-523 for prepaid phone with sim installed in store

I went into an ATT store, bought a SIM, for my prepaid phone, then had the staff there install the sim and port my number over. A week later, ATT says the number port is complete but I still don't have full service - I can't receive calls or send/receive texts. When I try to activate the phone onlin

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How AT&T is supporting those affected by the Mississippi Tornadoes

AT&T is working around the clock to help our wireless customers affected by the tornadoes in Mississippi stay connected through this difficult time.Please visit Mississippi Tornadoes to learn more about how AT&T is keeping our communities connected. AT&T encourages customers to cons

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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