Plans & Features

I have the unlimited plan and I have set up everything. I used it for a day and now it’s not working. Why?

Hi I recently switched from Verizon to ATT. On both Verizon and ATT I get sufficient number of bars in Dallas.    With Verizon, I never had data issues.  However speed of ATT in all parts of the city is abysmally slow, and at many places, the data does not work at all. I get No

Can I change my current prepaid plan of $65.00 a mth to a different prepaid plan like the $40.00 a mth if I'm already receiving The Affordable Connectivity Program (ACP) or will I have to sign up for the ACP again?

Hello I'm located in Fort Lauderdale, FL. Switched from T-Mobile with solid 5G coverage in my area to AT&T Unlimited Extra 5G. My one plus 5G phone shows only 4G. Phone was checked at AT&T store. It's compatible.

I am new to ATT and I am supposed to have 5G but my phone is only showing 4G

Why is there an activation fee of $15 in store for signing up for a prepaid account, but no activation fee if you do it online? TIA.

Hi, hope some of you can help, highly appreciated! While being in Alaska we need to call international numbers regularly and wonder if this is possible with the International Plus Add-On even if we are outside the AT&T network, using available off-net coverage. The contract we hold is a 65$ pr

I'd say probably within the past 6 months AT&T's 5G service has become virtually unusable in the Louisville, KY area. I'm at a loss of what to do besides switch. The ping is comparable to satellite internet (800 or so), the download is barely above 5mbps, upload is a little better at 8mbps. In s

personal hotspot

I just received a letter enclosing a new SIM card, telling me that the DataConnect Pass is ending March 14th (which was the first I'd heard of this), and that I need to sign up for a new pre-paid plan. The device I use with this plan is the ZTE Mobley in-car hotspot (OBD-II). Does anyone know