Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

3.6K

(3601)

Accepted Solution

Official Solution

Where can I find my number

I just bought an AT&T prepaid SIM. To activate my AT&T prepaid amount, I need to sign in with my phonenumber? Where can I find that?

Questions

33

5

0

5g hotspot

I have a 5g hotspot reward but my phone won’t allow me to use it.

Questions

21

1

0

Accepted Solution

Official Solution

change to new plan

I'm currently using the prepaid $300 for 12 months, and it comes with 8G data. I see the new plan $300 12 months coming with 16G data. Can I switch to the 16G data?

Questions

57

1

0

International travel greater than 30 consecutive days

I'm a US resident and will be in Canada for 45 consecutive days. Will AT&T cancel my service? How can I prevent losing my US phone number?

Questions

27

2

0

Do prepaid plans include 5G?

It is not specifically stated that prepaid plans use 5G data (it's just called high-speed data), while postpaid plans explicitly state the use of 5G. Do prepaid plans include 5G?

Questions

40

1

0

Prepaid SIM Kit

Does the sim kit come with a card to activate the $30? And do I have to double-pay $30? If so, can I get my money back? I bought a sim kit online and it charged me for the plan and sim card. I don't see a card to activate the plan itself when I received it.

Questions

46

5

0

Closed

Multi line discount

I received an Email stating if I went to a multi line account so added up to 4 lines and went to the $65 plan that would get that plan for $35 a month ea... How  do I receive that offer?

Questions

844

6

0

Att prepaid auto pay

My auto pay for my plan is supposed to charge the account tomorrow but I won’t be able to get to the bank until tomorrow afternoon. My question is does auto pay attempt multiple times to go through the payment so I can still get it paid?

Questions

55

1

0

Accepted Solution

Official Solution

Why can't I just add a new line and get the discount right away?

I setup myself for a prepaid plan and happy with that. Now I would like to add one more line (and potentially a couple for the kids), but when I click to buy the extra line, I am asked to pay full price, which kind of defies the whole point of a discount. The way I read it, I she will have to buy

Questions

49

6

0

Customer service messed up my account payment after fixing an issue completely UNRELATED to billing, expecting me to make another payment!!

After making a payment of $70 on my AT&T Prepaid account I was having network issues with my device. I called Customer Support and the lady told me my device was blacklisted. How? No clue!! She proceeded to "fix the issue" then told me I needed to make a payment in order for my service to be act

Questions

29

2

0

Accepted Solution

Official Solution

Can I change my due date

I recently tried to see how much it would cost to add a line buring the process i accidentally made a change to my plan now i have to pay my bill earlier then when it was originally due. My question is there anyway to reverse it back to normal?

Questions

36

1

0

Accepted Solution

Official Solution

Plan feature difference

Does the $65 prepaid plan offer the exact same features as the $75 monthly prepaid plan?

Questions

42

2

0

Need help?

Pinned posts

Most recent

View More

Enjoy 16GB of high-speed data for $25/mo.
Fix, replace or check device delivery

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.