Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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Never received box to send old Verizon phone

Never received box to return 4 old Verizon phones. And I called and the rep said he would make sure we got the box and never did.  I am very frustrated.  

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Missed the 30-Day Device Trade-In Window Due To Medical Emergency

My fiancé missed the trade-in window for her old phone due to a medical emergency. Her father has been battling cancer for the last year and was in-between rounds of treatment when they traded in her phone for a new one.She's on her father's family plan. From the AT&T website, they traded in her

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Can i trade in my Iphone 12 for a new Iphone 12?

I’ve had my Iphone 12 for almost 3 years and it still works very good but my battery life is getting worse. Is there a way i could trade in my iphone 12 for a new iphone 12?

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Story with AT&T customer support cast. "We can never resolve your issue. Please keep our call volume full!!!"

Let me start the funny story. AT&T cancelled my order for a new device due to lack of stock and restricting me to place another order. Now entered the great AT&T customer support into story. Customer support : You will be able to place another order successfully after 7 business days as your credit

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Trade in for FirstNet

I have FirstNet through ATT. I have an iPhone 14 Pro that is on installment plan, but I got it on a Next Up trade in.  I don’t want to have to pay it off to get the iPhone 15 Pro.  I have an iPhone 13 that is not currently being used.   Could I use the 13 to trade in for an iPhone 15

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Trade In Credit iPhone 15 Promo

Ordered a couple of iPhone 15 PM on OCT 01,2023 and received them on OCT 23,2024. During that time there was a promo going on for the iPhone 11 trade in of $830 credit. 3 iPhone 11 was traded in store on OCT 24, 2023. Looking over my bill I am only being credited $350 for those 3 lines of the iPhon

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

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Can I keep my number and go to another carrier, even though I'm on installment plans with AT&T?

I have been wanting to go back to my original carrier, (Cricket wireless). I originally got my number from cricket and transferred my number to at&t because cricket didn't have the Samsung galaxy 22s ultra. So, like the fool I was I went to at&t. Now they've been adding a twenty-dollar fee f

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New phone transfer

I currently have an IPhone 14 Pro Max and planning to get a S24ultra. Since my IPhone doesn’t have a SIM card I’m assuming it’s an Esim how would I transfer that over to the Android? Would I need a QR code from At&T

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Missing Package

I still have not received this iPhone. There was an issue with my building in locating it, i now believe it was stolen. Could I have more information on where to find it? FedEx closed the case for me. I’m so sorry for this disappointing message.😅  I was so excited! 😞

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