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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Feedback on Recent Experience

I thought I would post this here to provide some feedback on my recent ATT experience and some lessons learned from working with the ATT support team.

Questions

18

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I was sent the wrong phone!! I asked for a Note 20 ULTRA 5g and was sent a Note 20 5g!!

I've been hung up on, lied to, sent to 3 different stores who wouldn't help me because I ordered it over the phone. I have spent 2 entire days trying

 posted 

14 days ago

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Last response by 

lizdance40 

13 days ago

Questions

23

4

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trade in using return label

Hi, I am one of those who mistakenly thought the return label that came with my new iPhone 12 was the label for the trade-in shipment.  I

 posted 

15 days ago

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Last response by 

ATTHelp 

13 days ago

Questions

18

1

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Trade Phone Sent to Wrong Place

I received a new phone that required me to return the old phone for a credit. I shipped my old phone in the box the new phone came in using the label

 posted 

15 days ago

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Last response by 

ATTHelp 

13 days ago

Questions

10

1

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New phone

I just bought this phone and got the number with it. Why is it not allowing people to call me it goes to some other person’s voicemail and I can’t tex

 posted 

15 days ago

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Last response by 

ATTHelp 

13 days ago

Questions

17

3

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AT&T lost my trade-in phones

On 11/14/2019 I switched from Verizon (worst decision I ever made) to AT&T and activated 3 Samsung Galaxy Note 10+s. I did this online and was tradin

 posted 

9 months ago

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Last response by 

Ibeats125 

13 days ago

Questions

386

7

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Address for return

What is the address for the phone return in TN? I need to email the PO as they received my phone in system but it’s not going anywhere

 posted 

22 days ago

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Last response by 

Jobenn1 

14 days ago

Questions

11

2

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Accepted Solution

Official Solution

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a

 posted 

3 years ago

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Last response by 

Asterion13 

3 months ago

Questions

70.6K

15

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Installing a cell tower on my land

I've written twice since last July and can not get a response. I'm interested in putting a cell tower on my land. Please respond

 posted 

2 years ago

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Last response by 

pamelaroach 

14 days ago

Questions

717

3

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Trade in credit question

I trade in iphone 7+ for iphone 12. I went back to the store to give the phone for trade in and my invoice is showing 0 credit. Shouldnt it show how m

 posted 

15 days ago

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Last response by 

ATTHelp 

15 days ago

Questions

12

1

0

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