I tried to upgrade one of our lines and it got cancelled because they couldn't verify it was me making the upgrade. I was instructed in the email to g

I purchased a new iPhone 12 at an ATT store. I followed instructions on transferring data from old iPhone to new. Do I transfer the SIM card from the

I was trying to upgrade my old cellphone. I have four lines under my account and all devices have paid off. For some reason, other three lines are eli

I ordered a new iPhone 11 Pro and sent in my old one for the $300 trade-in bill credit with the current promotion. I sent the old phone back in the sa

Some backstory: My husband didn't take care of his phone (cracked it) and you can only see 1/3rd of his phone screen. It needs to be replaced. Mine is

I have tried order upgrades for iPhone 12 pros for two lines. Each times it’s cancelled saying they couldn’t verify it was me ordering them. I’m an at

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send i

I accidentally sent my trade in to the address you would return your phone if you didn’t like it (14 day policy). I have no idea what to do ?!

we upgraded to iphone 11s recently, and 2 of the 3 we ordered were delivered on time. however, the remaining phone hasnt even been received by fedex y

I traded in my old iPhone through the label provided by ATT. But looks like it's lost by USPS, as the shipping status hasn't been updated for like a w