
Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
5.4K
All
Questions
Blog
Upgrade and phone trade-in
I upgraded my Samsung S7 edge to a Pixel 5 and selected the trade in option. The pixel arrived and after a couple of days I went to ship out the old
Questions
13
1
0
Device delivered to incorrect address
I recently placed an order for a new device, and I accidentally had it delivered to an old address. FedEx tracking is showing a delivered status. What
Questions
253
2
0
Not receiving updates for Samsung 9s
I have had my Samsung Galaxy S9 since August 2018 and I have NEVER received any updates for it. It is still showing Android version 8 and none of the
Questions
3
1
0
Accepted Solution
Official Solution
How to send trade-in phone back to AT&T
I received my new phone (online order, never visited a stored) and now need to send back the old one to get trade-in credit. Can I just use the pr
Questions
18.7K
47
How Do You Purchase a Phone???
Yesterday I wasted 1:15 of my life at the local AT&T store. I wanted two phones to replace a pair I had. Very simple - one of my phones is conside
Questions
10
2
0
Traded in pristine Galaxy S9+ and AT&T says it broken!
Just sent At&t my galaxy s9+ which was in pristine condition I mean excellent! They received it and the trade in website gives this description (S
Questions
107
25
Sent trade in phone to wrong place please help.
I sent my trade in phone in the same box I got my new iPhone in. I figured the return label inside was for the old phone to go back to my parents hous
Questions
1K
20
Accepted Solution
Official Solution
When I try to upgrade my son's iphone SE why do I get a technical error?
when I try to upgade my son's iphone SE, I go to the upgrade page, and click on his phone which says upgrade eligible...but then I get a technical err
Questions
30
2
0
Trade in Promotion and ATT Stole my phone
This seems to be an ongoing issue with ATT. I have called 6 times and chatting more than I can count. They did not give any value to my phone a
Questions
11
1
0
beware of scammers- Smart Circle Retail- an ATT&T authorized reseller
I was approached by a salesman in BJs club who was representing ATT wireless. He had a promotion and I signed up. Typical with any wireless sign-up,
Questions
1.7K
15