Skip to main content
AT&T Community Forums
Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

5.1K

R
Trade In Scam

DO NOT TRADE YOUR PHONE IN WITH AT&T!! Every step in the trade in program is only to benefit AT&T and not the customer.   I traded in

Questions

908

14

ACCIDENTALLY DONATED VALUE OF PHONE TO MILITARY FOR TRADE IN INSTEAD OF APPLYING TO ACCOUNT

Hello, While using the promocode TRADEINOFFER20 and trading in my iPhone, I selected the "donate to military" check box.  I didn't catch this

 posted 

6 days ago

 • 

Last response by 

ATTHelp 

4 days ago

Questions

17

1

0

Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

 posted 

3 months ago

 • 

Last response by 

shlal 

4 days ago

Questions

1.4K

28

Trade-in still in transit after 25 days?

I sent 2 iPhone 8s back to AT&T that are supposed to give me an $800 credit for each. The USPS tracking shows it is still in transit?  I fee

 posted 

5 days ago

 • 

Last response by 

Mdunyak 

5 days ago

Questions

21

2

0

att homebase

I have an important message on the Homebase according to the blinking important symbol, but if I try to connect to AT&T Home Base it will not conn

 posted 

6 days ago

 • 

Last response by 

ATTHelp 

5 days ago

Questions

13

5

0

Accepted Solution

Official Solution

Trade in eligibility with a minor chip at the bottom of the screen

Hello, I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very smal

 posted 

6 days ago

 • 

Last response by 

denimarkovic 

5 days ago

Questions

137

4

0

Contact delivery service is terrible

I ordered an upgraded cellphone. I was forced to use help contact delivery as it didn’t allow for any other option. They scheduled an appointment pret

Questions

7

0

0

Upgrading Phone as a Gift

I want to upgrade one of the phones on my plan as a Christmas gift. Will the recipient be alerted to the purchase in any way? For example, will they r

 posted 

6 days ago

 • 

Last response by 

lizdance40 

5 days ago

Questions

17

1

0

Trade in issues

Hello - I am hoping someone else has encountered my particular situation and can advise on what I should do. I purchased a brand new phone. When I rec

 posted 

6 days ago

 • 

Last response by 

sandblaster 

6 days ago

Questions

25

1

0

Trade in packaging issue.

I got the Note 20 Ultra under the 1000 dollar credit program for trade in. My new phone arrived on August 18th (verifiable by ATT provided tracking.)

 posted 

3 months ago

 • 

Last response by 

gifford1185 

6 days ago

Questions

773

12

Get started...

Ask a new question

Pinned posts