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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

Questions

4.1K

78

Accepted Solution

Official Solution

Can I upgrade PREPAID service or just postpaid?

I have prepaid service had same one for years can u upgrade prepaid and save money or is it just postpaid

 posted 

2 years ago

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Last response by 

sandblaster 

2 years ago

Questions

1.1K

2

0

0

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Official Solution

If I unlock and add my LG Venture X, will I lose wifi calling?

I want to buy an unlocked LG Venture X phone and add it to my existing ATT line. Based on my research I would lose some functionality like wi fi calli

 posted 

2 years ago

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Last response by 

crosbys2008 

2 years ago

Questions

1.1K

2

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Cloning

How to tell if my phone is cloned

 posted 

13 days ago

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Last response by 

ATTHelp 

10 days ago

Questions

19

2

0

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Official Solution

Iphone 12 Trade-In Offer

I saw this offer today on Apple: Get iPhone 12 Pro from $6.64/mo. over 30 mo.after trade-in with AT&T.1Get up to $800* in bill credits after elig

 posted 

5 months ago

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Last response by 

Dnort 

10 days ago

Questions

135

2

0

Trade-in scam. Not receiving $700 in credits

I have bought iphone 12 pro max and traded in Samsung galaxy s9 in perfect condition in the store for$700 trade in credit over 30 months. I m receivin

 posted 

20 days ago

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Last response by 

Dnort 

10 days ago

Questions

32

1

0

$300 trade-in credit question

I see that ATT is offering a $300 credit when you trade in an eligible phone on an eligible contact for a Samsung. Assuming a person qualifies complet

 posted 

3 years ago

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Last response by 

Dnort 

10 days ago

Questions

8.2K

4

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Billing mess

I have talked to ATT customer service 3 times to get “upgrade” charges removed from our bill. We did not upgrade. We were told the charges were remove

 posted 

10 days ago

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Last response by 

AT__TExpert82 

10 days ago

Questions

15

-2

0

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Official Solution

What does it mean to say that I may be eligible for a installment upgrade?

I am currently under a two year contract that ends December 1, 2017 but when I look under "check eligibility for upgrade" it says that I may be eligib

 posted 

4 years ago

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Last response by 

Gary L 

4 years ago

Questions

1.3K

2

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Trade in Phone

I got my new phone in the mail on Wednesday feb 10. I haven't received the bubble wrapping and label to return the old phone.  My 14 day window

 posted 

11 days ago

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Last response by 

sandblaster 

11 days ago

Questions

13

1

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