
Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
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Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"
I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi
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4.1K
78
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Official Solution
Can I upgrade PREPAID service or just postpaid?
I have prepaid service had same one for years can u upgrade prepaid and save money or is it just postpaid
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1.1K
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If I unlock and add my LG Venture X, will I lose wifi calling?
I want to buy an unlocked LG Venture X phone and add it to my existing ATT line. Based on my research I would lose some functionality like wi fi calli
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Iphone 12 Trade-In Offer
I saw this offer today on Apple: Get iPhone 12 Pro from $6.64/mo. over 30 mo.after trade-in with AT&T.1Get up to $800* in bill credits after elig
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Trade-in scam. Not receiving $700 in credits
I have bought iphone 12 pro max and traded in Samsung galaxy s9 in perfect condition in the store for$700 trade in credit over 30 months. I m receivin
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$300 trade-in credit question
I see that ATT is offering a $300 credit when you trade in an eligible phone on an eligible contact for a Samsung. Assuming a person qualifies complet
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8.2K
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Billing mess
I have talked to ATT customer service 3 times to get “upgrade” charges removed from our bill. We did not upgrade. We were told the charges were remove
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What does it mean to say that I may be eligible for a installment upgrade?
I am currently under a two year contract that ends December 1, 2017 but when I look under "check eligibility for upgrade" it says that I may be eligib
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Trade in Phone
I got my new phone in the mail on Wednesday feb 10. I haven't received the bubble wrapping and label to return the old phone. My 14 day window
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