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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Looks like we're already processing a request for this IMEI. Check your request status for more info.

Always show in process IMEI357346097423848 All the time, what should I do

 posted 

1 month ago

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Last response by 

3 weeks ago

S10+ Can as of 3 days ago I can only send/receive texts from other ATT users

I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did

 posted 

4 weeks ago

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Last response by 

3 weeks ago

deceptive billing practices

We moved our sick in-laws from Florida to MA and canceled their AT&T and Direct TV services on 8/28/19. We were told they would send boxes to MA for

 posted 

3 weeks ago

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Last response by 

3 weeks ago

Trade in status

so here is thing, I have traded in my device through Att trade in program for an iPhone 11 Pro. I returned my iPhone 7 using the provided shipping lab

 posted 

3 weeks ago

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Last response by 

3 weeks ago

Do you need credit to pay monthly on phone?

Just as title says, was wondering if you need good credit to pay monthly for a phone?

 posted 

3 years ago

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Last response by 

4 weeks ago

Delivery Issues Using ENJOY.. MAJOR ISSUES

Recently, or for a more elaborate imagery, on January 20, 2020, between the times of 6:48 pm and 7:00pm, I purchased the iPhone XS from AT&T as a bran

 posted 

4 weeks ago

Upgrade device with installment plan

I paid my past due and I have a good history otherwise and I'd like to upgrade my phone since they're all paid off.

 posted 

4 weeks ago

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Last response by 

4 weeks ago

Accepted Solution

Official Solution

Return Status on a Phone Returned by Mail

I had recently ordered the new iPhone online for my upgrade, but I accidentally ordered the wrong amount of storage, so I sent it back using the retur

 posted 

5 years ago

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Last response by 

4 weeks ago

Cricket

If I switch my sim card and put into a cricket wireless phone will it work with my sim card

 posted 

4 weeks ago

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Last response by 

4 weeks ago

Accepted Solution

Official Solution

What are AT&T's 4G LTE bands?

I am considering buying a new phone that supports FDD-LTE 1800/2100/2600MHz and TD-LTE B38/39/40/41. Could it work on AT&T LTE network   [Subject edit

 posted 

6 years ago

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Last response by 

4 weeks ago