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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Worst Customer Service

Ordered phone Saturday. Went to pick up 4 hours later, no curbside available. Waited 40mins in store. Told it would be another 25nins until I could ge

Questions

14

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Returned device within 14 days and still not returned to warehouse

@ATTHelp   I returned the upgraded device which i did not like back to AT&T within 14 days using the return label provided in the box. it ha

 posted 

6 days ago

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Last response by 

akozbe 

5 days ago

Questions

33

4

0

Trading in phones?

We just upgraded all phones on our account, we did curbside pickup and picked them up at the store, do we have to mail our old ones back or can we tak

 posted 

6 days ago

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Last response by 

ATTHelp 

5 days ago

Questions

24

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Closed

Complaint > Received Misinformation about plans and phone promotions

We were misinformed about AT&T family plans and phone promotions at the AT&T Store Denver Cherry Creek Mall. We opened an account and prepared

 posted 

6 days ago

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Last response by 

skeeterintexas 

6 days ago

Questions

29

1

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I entered the wrong wireless number in trade in

when I traded in my phone for iPhone 12 PRO(online trade-in). I entered my other phone number "totally unrelated in AT&T" is there any way I could

 posted 

8 days ago

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Last response by 

ATTHelp 

6 days ago

Questions

15

1

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Poor Customer Service Ann help at all

I am beings charged for a 11 year old bill. that the cell phones were never in my county. So not only is ATT knowingly committing frank but also viola

 posted 

6 days ago

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Last response by 

sandblaster 

6 days ago

Questions

17

2

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Return status on trade in phone

I sent my old phone in as a part of the trade in program and haven’t been credited or been notified that my old phone has been received. How do I find

 posted 

7 days ago

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Last response by 

browneric0830 

7 days ago

Questions

31

1

0

iPhone 12 Pro upgrade via Walmart getting Error - Upgrade with restrictions

Having issues when trying to upgrade my number via Walmart.com site. It verifies my number, zip and last four digits SSN and after that I'm getting be

 posted 

7 days ago

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Last response by 

ANISHPA83 

7 days ago

Questions

25

4

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Feedback on Recent Experience

I thought I would post this here to provide some feedback on my recent ATT experience and some lessons learned from working with the ATT support team.

 posted 

8 days ago

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Last response by 

scotchmichaels 

7 days ago

Questions

18

1

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I was sent the wrong phone!! I asked for a Note 20 ULTRA 5g and was sent a Note 20 5g!!

I've been hung up on, lied to, sent to 3 different stores who wouldn't help me because I ordered it over the phone. I have spent 2 entire days trying

 posted 

8 days ago

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Last response by 

lizdance40 

7 days ago

Questions

22

4

0

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