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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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device unlock stuck

I submitted device unlock request but didn't realize you had to click a confirmation in an email to actually initiate it, and the link stops working a

Questions

12

1

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Trade in device mailed to wrong return address

Hello,   Appears I sent the device back in the box that my new note 20 ultra arrived in. Shipping materials were provided with no clear instru

 posted 

a month ago

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Last response by 

HCarnefix 

4 days ago

Questions

16

2

0

Trade in issues

Hi...I have issues with 2 trade ins. Both were shipped at the same time, no damage, good condition, even the store confirmed the condition. I receive

 posted 

23 days ago

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Last response by 

LeeLee478 

4 days ago

Questions

17

3

SIM card order cxld for Number not displayed?

I am an att tv customer trying to switch from sprint to att after 15 years. I unlocked my sprint phone, signed up for a plan, and ordered a sim. Then

 posted 

9 days ago

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Last response by 

ATTHelp 

4 days ago

Questions

10

3

Contact Corporate Manager mobile service

We had updated are internet speed and after the service we had a sales rep come to our home.He talked us into switching all 5 mobile lines from metro

 posted 

6 months ago

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Last response by 

chewornot 

5 days ago

Questions

19

2

0

iPhone 12 Trade in

I ordered the new iPhone12 online via my at&t account. When I ordered it, I upgraded my device and selected that I wanted to trade in that device

 posted 

6 days ago

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Last response by 

ATTHelp 

6 days ago

Questions

48

1

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AT&T Forums: Apple iPhone 12 Pro Max - Coming Soon

Meet iPhone 12 Pro Max. iPhone 12 Pro Max. 5G to download huge files on the go and stream HDR video.¹ Larger 6.7-inch Super Retina XDR display.²

 posted 

17 days ago

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Last response by 

UncleOwn 

7 days ago

Questions

220

4

Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

 posted 

2 months ago

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Last response by 

2Muchfun 

7 days ago

Questions

306

12

Why is it taking so long to process my order for curbside pick-up?

I ordered an iPhone for curbside pickup at my local at&t store and I'm still waiting to get an email that my order is ready. On the website it says th

 posted 

6 months ago

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Last response by 

TLashawn 

7 days ago

Questions

152

2

0

Trading in my iPhone 11 for the 12 pro

I’m filling out the Trade in Program steps to get the $800 credit, and it’s only saying I’m going to get $250 for my iPhone 11 right now. Is there a p

 posted 

8 days ago

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Last response by 

Aefrendo 

7 days ago

Questions

36

2

0

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