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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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This is unacceptable!! Do you want your phone back????

To whom it may concern, This is getting ridiculous. I upgraded my iPhone XR to an iPhone 12 Pro Max. I have not received my upgrade money value ba

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17

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Trade in device mailed to wrong return address

Hello,   Appears I sent the device back in the box that my new note 20 ultra arrived in. Shipping materials were provided with no clear instru

 posted 

2 months ago

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Last response by 

kevinr5 

a day ago

Questions

625

20

Send the trade in device with wrong labell

Hi every one i send my trade in phones with wrong label(instead send with trade in label i send with return label, I have tracking number, Item number

 posted 

2 days ago

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Last response by 

ATTHelp 

a day ago

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6

1

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Sent paid off phone to return warehouse accidentally instead of the trade in

I upgraded my old paid off Iphone X to a 12 and when i got the box I used the label and box to put the old phone inside and send it. A week later i ge

 posted 

2 days ago

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Last response by 

ATTHelp 

a day ago

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17

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Waiting to activate upgraded phone

Hi - I bought my kids new iPhones for Christmas and want to wait until then to activate them. One is a new phone and a new line, the other is an up

Questions

6

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AT&T Misleading customers during phone upgrades

In July, ATT provided an upgrade offer on IPHONE 11 for my line. when i tried to place the order, it was successful and later next day they cancelled

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10

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Phone Trade In: UPS Return Label

I returned two phones to the tradein program with the provided UPS return label. UPS states that both items were delivered on Friday 11/20/2020, bu

 posted 

2 days ago

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Last response by 

ATTHelp 

2 days ago

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13

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Trade in limbo with no way to reach a knowledgeable customer support person

I recently trade in a phone back in October during the $800 trade in promotion. I followed all of the steps to get the device to At&t and it was p

 posted 

2 days ago

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Last response by 

Lockdowncraziness 

2 days ago

Questions

13

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Trade in phone if case is cracked

Can I still trade my phone if the case is cracked. The screen is fine but the back case is cracled

 posted 

2 days ago

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Last response by 

sandblaster 

2 days ago

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9

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Trade-in process confusion

During online checkout it was stated I have to trade-in my old phone within 14 days with no instruction saying the trade-in package will be sent in a

Questions

10

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