Phone & Device Upgrades

My husband traded in his iPhone 11pro for a 15 pro max with AT&T back in November 2023. He was supposed to get an $800 credit. We finally received the credit on our February bill( he was told it was going g to take a few billing cycles). However our March bill was higher than expected and when m

REturn via Prepaid label from ATT in end of Jan 2024, now they said never received items, of course it happens all the time with ATT return phone for upgrade. Tracking shows it delivered to Agent which means ATT has it but they just didnt have my phone and charged full amount. It is financial fraud

I brought my phone to trade in back in December 2023 from a iPhone 12 pro max to an iPhone 15 pro. I brought it to a physical store where they let me know everything is all set to go. When asked about when I would receive my credits, they repeatedly told me to not worry and the credit would should u

When I go to upgrade my phone on one of the specials you have, the 'value' of my device changes. Currently, I am supposed to be able to get a Galaxy S24+ for $0.00/mnth with qualified trade in. When I use my current phone, a Galaxy Note 20 5G in excellent condition, it says my phone would be worth $

free phone

I just added a line (iPhone 15 Plus) and would like to swap the new phone number to another line on my account ( iPhone 14 Pro Max) and visa versa. How do I do this?

I received an email today that asked how I was feeling about my new iPhone 15 pro max, but I never received it. I attempted to place an order online for a new line with a new phone and was canceled after placing.

I received a text from att saying I have already used 16GB and that att would slow down my phone if I used 22 GB however I won't ever reach the limit because I renew my plan in 9 days, BUT att did NOT wait and slowed my phone down when I haven't reached the 22 GB limit. WHY do they screw people out

I was told after sending back my iPhone 11, but I do have the serial number. I sent it back in the box - for the FedEx shipment that did not require me to sign and they left my package at the door and I?ve had my identity compromised and identity theft and I have not been able to secure my device. I

Has anyone else been a victim of the free Iphone 15 MAX Pro 512gb where the scammers have full access to AT&T's computer system?  I am looking to start a (Edited per community guidelines) suit towards AT&T for their IT department not keeping their system secure from scammers.  AT&T has further been