Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
How do I get a hotspot? I have a prepaid service. Is it possible?
AT&T damages customer device
At&t damaged my phone. Its recent software update disabled the FM radio receiver on my unlocked phone. This needs to be fixed.
canceling one device
I would like to know how to cancel a device. I recently upgraded one of my devices and actually I want to cancel another one but want to keep that ph
I got a new iPhone 11 Pro transferred info but I have no service on either phone and no phone to call to get support
Upgraded to Elite Plan Scam
I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my curre
Should I purchase the 11 Pro Max or wait for the 12? What is the difference?
Unable to enroll in insurance even during open enrollment
Anyone else besides be getting shut out from being able to enroll in a protection plan? It says my device is unable to be registered for insurance. I
Two days ago I called and the associate I spoke with was going to use an upgrade on our account to purchase a new phone for me on an installment plan.
Upgrade & Promotions
Upgrade and promotions for Iphones
Trade in phone, sent with return label
The new phone came with a return label, appeared to be the trade in label. I sent it in but went to the return warehouse instead. What do I do now.