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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Hotspot

How do I get a hotspot? I have a prepaid service. Is it possible?

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AT&T damages customer device

At&t damaged my phone. Its recent software update disabled the FM radio receiver on my unlocked phone. This needs to be fixed.

 posted 

5 days ago

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Last response by 

5 days ago

Questions

9

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canceling one device

I would like to know how to cancel a device.  I recently upgraded one of my devices and actually I want to cancel another one but want to keep that ph

 posted 

5 days ago

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Last response by 

5 days ago

Questions

9

2

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No service

I got a new iPhone 11 Pro transferred info but I have no service on either phone and no phone to call to get support

 posted 

5 days ago

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Last response by 

5 days ago

Questions

5

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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my curre

 posted 

7 days ago

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Last response by 

5 days ago

Questions

28

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Upgrade

Should I purchase the 11 Pro Max or wait for the 12? What is the difference?

 posted 

5 days ago

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Last response by 

5 days ago

Questions

9

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Unable to enroll in insurance even during open enrollment

Anyone else besides be getting shut out from being able to enroll in a protection plan? It says my device is unable to be registered for insurance. I

 posted 

6 days ago

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Last response by 

6 days ago

Questions

7

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Upgrade Disappeared

Two days ago I called and the associate I spoke with was going to use an upgrade on our account to purchase a new phone for me on an installment plan.

 posted 

6 days ago

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Last response by 

6 days ago

Questions

6

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Upgrade & Promotions

Upgrade and promotions for Iphones

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6 days ago

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Last response by 

6 days ago

Questions

8

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Trade in phone, sent with return label

The new phone came with a return label, appeared to be the trade in label. I sent it in but went to the return warehouse instead. What do I do now.

 posted 

6 days ago

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Last response by 

6 days ago

Questions

5

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