Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
This is unacceptable!! Do you want your phone back????
To whom it may concern, This is getting ridiculous. I upgraded my iPhone XR to an iPhone 12 Pro Max. I have not received my upgrade money value ba
Sent paid off phone to return warehouse accidentally instead of the trade in
I upgraded my old paid off Iphone X to a 12 and when i got the box I used the label and box to put the old phone inside and send it. A week later i ge
Waiting to activate upgraded phone
Hi - I bought my kids new iPhones for Christmas and want to wait until then to activate them. One is a new phone and a new line, the other is an up
AT&T Misleading customers during phone upgrades
In July, ATT provided an upgrade offer on IPHONE 11 for my line. when i tried to place the order, it was successful and later next day they cancelled
Trade in limbo with no way to reach a knowledgeable customer support person
I recently trade in a phone back in October during the $800 trade in promotion. I followed all of the steps to get the device to At&t and it was p
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Trade-in process confusion
During online checkout it was stated I have to trade-in my old phone within 14 days with no instruction saying the trade-in package will be sent in a