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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Sent trade-in phone to the return location by mistake

I just bought a new device and mistakenly assumed the return label that came included was for sending my old device for trade in. Several days later I

Questions

430

12

0

Trade in scam

In July I traded my mom’s phone in at the ATT store in East Meadow NY and told I would get a $300 bill credit. They asked me if I wanted unlimited an

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18

0

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Trade In Scam

DO NOT TRADE YOUR PHONE IN WITH AT&T!! Every step in the trade in program is only to benefit AT&T and not the customer.   I traded in

 posted 

3 months ago

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Last response by 

r6baird 

20 hours ago

Questions

149

8

Trade in Scam

I traded in 2 mint condition Note 8 phones, both were paid off. I took photos of the phones front and back and other pics showing the extra bubble wra

 posted 

9 days ago

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Last response by 

r6baird 

20 hours ago

Questions

37

2

At&t order status says shipped but they did not give item to fedex

Has anyone had a problem with getting the iphone 12 from at&t? I ordered online and immediately they said it was shipped to fedex. The fedex track

 posted 

a day ago

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Last response by 

K_Lee 

a day ago

Questions

8

2

0

AT&T Trade in sent to the wrong location

Sent iPhone trade in using the label that was in the new iPhone box. I received a return package a week later.  I sent an email to the listed tr

Questions

11

0

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Order Status

Placed an online order yesterday at 4:54pm. Went through the order process providing my information, did the credit check, in which it said was comple

 posted 

3 days ago

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Last response by 

ATTHelp 

a day ago

Questions

6

1

0

Trade in program.

Back in August I started my cell phone  service with AT&T. I was with Sprint for 20 years. AT&T told me that I would get so much off my

 posted 

a day ago

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Last response by 

luke76 

a day ago

Questions

9

2

0

Sales agent lied to me about product availability to get me to buy product

The ATT agent lied to me about availability of an iphone to get me to purchase the phone, a second phone and change my account type. I repeated the qu

 posted 

2 days ago

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Last response by 

Constructive 

2 days ago

Questions

7

1

0

Trade in for Iphone 12

Hi there. I got a question about trade in for an iphone 12 to get the $800 credit. Does the trade in phone need to be on my account or associated with

 posted 

12 days ago

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Last response by 

iphone01886 

2 days ago

Questions

54

3

0

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