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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

4.6K

ENJOY Delivery Service Complete Failure & Unable to reach Customer Service

I ordered my new iphone XS over the phone with you on Friday 9/21. On Tuesday 9/25 I came home from work to a note on my door that someone from "Enjoy

Questions

1.5K

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AT&T hotspot device?

So Comcast increased my Internet pricing by 2.5x and there aren't any more promotional offerings to take advantage of - I'm a low volume user anyway s

 posted 

4 days ago

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Last response by 

4 days ago

Questions

13

1

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New cuatomer

New customer

 posted 

3 days ago

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Last response by 

3 days ago

Questions

9

2

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Installment balance and new phone

I am currently paying an installment balance on an iPhone 7 Plus that has stopped working. The call function does not work, making OR receiving. No in

 posted 

5 days ago

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Last response by 

4 days ago

Questions

10

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Trade-In on Promo Not Accepted

When I upgraded my phone online, I was offered the trade-in promotion. I accepted, received the envelope to return the old phone and sent it in. My ph

 posted 

4 days ago

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Last response by 

4 days ago

Questions

6

1

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Accepted Solution

Official Solution

ANDROID 10 UPDATE - FROM WINDOWS?

I have three LG V35 AT&T phone.  The At&t suppirt page shows that in May the androud 10 OTA update was released, but I have yet to get it sent to my p

 posted 

6 days ago

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Last response by 

4 days ago

Questions

22

7

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Return Iphone via USPS

I ordered a new Iphone via AT&T website. I returned the phone after a few days as it did not have adequate storage. I used the USPS pre-paid postage i

 posted 

5 days ago

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Last response by 

4 days ago

Questions

5

1

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No service on phone I just activated

I just upgraded my phone to IPhone 11 Pro Max..I activated my new phone on last night and I have no service(I cant call or text)I can’t even text anot

 posted 

5 days ago

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Last response by 

5 days ago

Questions

8

1

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Not receiving Verification code text messages (Multi factor authentication)

Hello,   I recently upgraded my wireless device and since activating it, I am not receiving Multi factor authentication codes other than those sent by

 posted 

7 days ago

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Last response by 

5 days ago

Questions

11

3

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Trade in I never got my trade in Amount

I traded in my IPhone 8 for a new phone. I was offered $400 so I could afford a new phone. My old phone is in excellent condition

 posted 

6 days ago

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Last response by 

5 days ago

Questions

8

1

0

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