Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Trade in shipping
Hello,I recently traded in my S9 for an S10 and I still currently have my S10. They are supposed to be shipping me the materials to send it back withi
New Phone Purchase Between Two Different AT&T Accounts
I'm trying to purchase a new phone for my Dad as a gift (surprise) through my personal AT&T account. However, my Dad's existing phone line is associat
Transferred my SIM to a new iPhone and now my account is suspended/locked
So I had an iPhone 6 and bought a new iPhone XS Max from a seller on eBay that had a lot of phones from an AT&T corporate account That were never act
Airpods missing from order..but listed on packing slip
My husband and I just upgraded our phones. I got a phone and a case, he got a phone and airpods. The box arrived with his phone first. The box contain
How to upgrade the FW of LG V40
I have an AT&T LG V40, but I am in China now. I can not upgrade the FW by FOTA. What can I do ？
Upgrade Fee question
I received messages from ATT that I am eligible for upgrade on 2 of my lines. I was considering purchasing 2 new cell phones to upgrade these lines, b
Issue with my installment payoff
I paid off my iphone installment off early. I logged in to my account and paid the amount it told me to satisfy the installment agreement which is $24
"Looks like your IMEI and phone number don't match. Check your info and try again"
My friend gives me the iPhone XS Max, A1921. I am trying to unlock my iPhone Xs. It is paid off (no further payments due on the installment plan)It is
Upgraded to iPhone SE 2020 for two phones, Why didn't they come with SIM cards?
I upgraded two phone numbers on pre-existing AT&T account to the newer iPhone SE 2020. Why didn't they come with SIM cards to activate the phones?
I've had the same phone for many years and consider myself to be a very good customer. Sales tried to offer me a 2nd line promotion which makes no sen