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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Can't unlock paid off phone

I paid off my installment plan earlier so that I can unlock my phone and use it for travel(it was almost a year ago but we weren't traveling much in 2

Questions

7

2

0

Error when trying to purchase new phone

Trying to get the Galaxy 20 FE and whenever I hit the pay $10/month it makes you sign in again and when you sign back in it just redirects itself back

Questions

2

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Accepted Solution

Note20 Ultra 512GB

Im a AT&T wireless customer wanting to upgrade to a Note 20 Ultra 512 GB. This should be a very simple task considering it's the Flagship phone &a

 posted 

a day ago

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Last response by 

lizdance40 

a day ago

Questions

9

3

0

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iP

 posted 

2 days ago

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Last response by 

Constructive 

a day ago

Questions

10

1

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Return old phones to obtain promotional pricng

I got 2 new iPhone 11’s last week. I was told I could send my iPhone 6 and iPhone 7 to ATT and I could purchase these for $5 each per month but I was

 posted 

3 days ago

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Last response by 

Ldduke 

2 days ago

Questions

19

9

0

plan change with phone upgrade promotion

I recently traded in my iPhone X for an iPhone 12 Pro due to the promotion that was being advertised. The cost of the new phone was $36.67 X 30 instal

 posted 

5 days ago

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Last response by 

lizdance40 

2 days ago

Questions

17

3

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Accepted Solution

Official Solution

Shipped my 4 trade ins using the return labels that came with new phone

I unknowingly used the return labels from my new phones and shipped my trade ins back. I have called AT&T 12 times and waited hours on hold and so

 posted 

6 days ago

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Last response by 

LeslieKirk 

3 days ago

Questions

139

7

Trade in device label

I purchased a new phone that was eligible for upgrade. I still have not received the label to return my iPhone 7 for bill credits.

 posted 

3 days ago

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Last response by 

ATTHelp 

3 days ago

Questions

7

1

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Horrible Customer Service

You provided us with a promo of a free phone. Then mid promo of installments, you decide to take away the promo and tell us we should never have been

Questions

16

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Store Customer Service Complain at Two locations in Lafayette, LA

How do you report a AT&T store for refusing to help and simply saying, "You can do this online," or "Did you call the 1800 number?" The store was

 posted 

3 days ago

Questions

8

0

0

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