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Additional DL questions or concerns.
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Smartlabel returns tracking
Smartlabel Return parcel was placed in USPS dropbox on 01/08/2020, I have attempted to track package and it show label created but not in system. Who do I contact?
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RESTORE DELETED VIDEO?
Hi, I unintentionally deleted recorded video. Can I restore? Thanks.
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Future of Digital Life?
Hi, For kicks, I just looked at the ATT website for new Digital Life purchases. I see they are now offering just a basic security package, no cameras or automation/sensors, etc. My local ATT stores no longer offer Digital Life either. What does the roadmap for Digital Life look like?Any new functi
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Customer service
I have been with DigitalLife since it came to my area in 2013. Has any one else noticed a decline in customer service since they sent the jobs overseas? I didn’t call for any help since 2017 and magically 3 years later when I was having an issue with the system I was noted a problem customer in thei
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Customer service
Why is your customer service the worst that i have ever dealt with?? The lying and incompetence is just off the charts.
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How on earth do I cancel Digital Life?
I’ve been to the AT&T store (they can’t do a thing about it), I’ve called and been on hold forever to no avail, I’ve freaking MOVED and the service is still there and I’m still being billed. I have never been through such a frustrating “customer service” situation. Please help me!
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End Digital Life service
I need to end my Digital Life service. I have pretty much had nothing but trouble over the 5 years of having this system and I am done trying to get it to work properly. I no longer can get alerts to my phone for programs Ive created and the video playback has always been hit or miss, usually miss!
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113
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Critical device not operating (defective equipment) and the lack of customer service, support and prioritization
I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou
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Missing smart devices offered before
Why are there no smart devices available any long (cameras, digital door key pads, and garage openers)?
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Can I used AT&T Microcell with Digital Life?
I was supposed to get Digital Life today but the Tech said that 3G/4G/LTE signal is so weak in my area. I was wondering if AT&T Microcell will work to boost my network signal and will work well with Digital Life? Thanks
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My power is out, an AT&T technician is coming over tomorrow morning to install an internet 50 upgrade, and I cannot reschedule
The power in my area is currently out and supposedly won't be back up until 6PM tomorrow, so I tried rescheduling the appointment through AT&T's website but this bizarre glitch keeps occurring where as soon as you load up the page where you reschedule the appointment, the little section where
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Internet
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Can I remove my cell phone from the blacklist?
I bought a used phone and it had a black list. I want to know if you can remove the blacklist without being the original owner.
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Wireless
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Will AT&T Tech Install Equipment Anywhere?
Fiber optic cable will come into my basement however, I want their equipment installed in a first floor office room. Will the technician take care of threading the fiber optic cable from my basement up into the wall of my office to be connected to their equipment? I'm converting from coaxial cable w
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Internet
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Flashing red broadband, but internet is working.
BGW210-700 Flashing red broadband, but internet is working. I use dsl connections. Learn the meaning of your Wi-Fi gateway lights - Status Light broadband - Solid Red - No signal on a line. how can this be?
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Internet
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Lost my SEC+ stream
I lost my SEC+ a few days ago. I rebooted my att.com login thinking I might have to reboot. But I’m still not able to pick my SEC+ back up. I do have my ESPN + stream. Any help is appreciated.
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TV
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Not Found on Accelerator
When I log into my sbcglobal account I can't access my emails and am directed to a page which notes, " Not Found on Accelerator: Description: Your request on the specified host was not found. Check the location and try again. I've followed the advice I've found on other threads such as clearing o
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Trending Accepted Solutions
Accepted Solution
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Unlock
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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222
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Unlock phone
How can oi unlock my phone if it's still on my cousin's account and if knot since its attack pre paid can I just get a attachment service card from Walmart and use it like that
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Wireless
140
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Need to obtain old phone records
I have been trying to obtain text and call log from past that are no longer available online. I cannot seem to find out how to request this. I understand I will need to pay but no one can seem to help me.
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Wireless
138
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Outage in 91352
Not sure what's wrong, but internet connectivity has been down. The broadband indicator has been red since yesterday so it must be an outage, is there a fix for this soon? Friday 3/17/2023
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Internet
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