
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn about the wide range of devices you can use with AT&T.
14.2K
Accepted Solution
Official Solution
I tired to submit unlock request via https://www.att.com/deviceunlock/ but the web page said, “We can't unlock this device for you because we didn't sell or activate it.” at the step 2. Could you please advise me what happened on my device? My device is; Surface Duo (AT&T locked) Model 1930 Rega
Questions
80
5
0
Hi I purchased 2 phones from Amazon that were with carrier AT&T. I paid full price, but I am receiving a message that says 'It looks like your device is on an installment plan and you haven’t paid it off yet. Follow these steps to pay off your installment plan early. Then, wait 48 hours
Questions
23
1
0
Accepted Solution
Official Solution
I am trying to get an iPhone on my account unlocked. While it is being unlocked, will the phone be able to use? This may be a dumb question but I know nothing about it.
Questions
42
1
0
Accepted Solution
Official Solution
Upgraded my daughters phone and they sent me a USPS return label send in her trade in device. I thought that was strange since the instructions said to drop it at a UPS location, so I did an online chat. CS rep told me I can just take to my local store and turn in my device there. I assume it would
Questions
40
1
0
I cannot get anyone to assist me with the resolution to this problem I have spoken with customer service, the trade-in department. Neither of these folks (who are very pleasant) can help me. I returned four i-phones upon receipt of my new phones from ATT. I switched from Sprint to save money. Howev
Questions
4.1K
63
Accepted Solution
Official Solution
Is the Asus Zenfone 9 compatible with AT&T? It's not in the list of compatible devices, but it's very new. On Asus's Amazon page, it says it's AT&T band compatible, but I'm not sure if AT&T allows that device or not. Are there any missing bands it should have for good compatibility?
Questions
1.7K
19
0
Accepted Solution
Official Solution
Received a Moto G Pure for Christmas. Was fully purchased at Target. Have gone through all unlock steps and it was denied. Att customer service keeps telling me that Target has to unlock it or Motorola has to. Target says it's att, Motorola says att needs to give me a Subsidy unlock code, but custom
Questions
120
19
0
So I called on 12/27/22 to obtain more info on the upgrade program to change my phone out to the Galaxy S22 Ultra 512GB model. I was told if I trade in my Galaxy note 8 it would be a $1000 bill credit, which I also verified online. The rep I spoke with by the name of Vaine gave me all this i
Questions
25
1
I just get my credit card with 1000 credit, its been only 1 wk, can i use my credit card to buy a ph n 2 line without any deposits?
Questions
25
1
0
Hola que tal. Me encuentro en México. Hace cerca de tres meses ya, adquirí un dispositivo Iphone en USA. Y al momento de regresar a México, decidí utilizarlo en otra compañia. El problema es que al momento de solicitar el desbloqueo, me aparece la leyenda de ¨Looks like the device you want to unloc
Questions
37
1
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Everytime I reconnect to my internet or open up a new website my internet takes like 20 seconds to try and reach the website (normal sites like reddit, roblox, game servers, etc) it times out and gives me the default chrome “err_timed_out”. It also kicks me out of games and as a streamer is just not
Questions
• Internet
6
0
0
There is a noisy AT&T underground cable/fiber box near my apartment which a constant high whistling sound 24/7. I presume it's the fan. What is the solution for this? I hear it 24/7 on my balcony, even IN my apartment. It is very irritating.
Questions
• Digital Life
7
0
0
I have been chasing a reboot problem for the past 3 months. The router reboots after 25 hours and +/- 15 min. This is almost like clock work. I have tried a number of solutions. The most recent was to setup a router behind the ATT modem to validate that I didn't have an excess of equipment hi
Questions
• Internet
5
0
0
I am on auto-pay and my payment is usually taken on the 9th of the month. In December it was instead taken on the 20th, then in January went back to the 9th. Did anything like this happen to anyone else and if so do you know why that occurred? I have not changed anything on my account i
Questions
• Wireless
5
0
0
Trying to set it up. When I click on it a purple screen comes up that says HTTPS ERROR CODE 500. ATT Technical rep says it’s temporary and I just have to keep trying. It’s been going on for days. Any so,ution??
Questions
• Home Phone
9
0
0
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
• TV
6.9K
96
Accepted Solution
Official Solution
My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?
Questions
• Internet
1.3K
4
0
Accepted Solution
Official Solution
We do not have a dialtone at this time. Just started this problem again today. We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.
Questions
• Home Phone
1.2K
12
0
Accepted Solution
Official Solution
I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?
Questions
• Internet
742
1
0
Accepted Solution
Official Solution
See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
Questions
• Internet
526
1
0
We understand how frantic the new year can be. Let us help you set up your new gifts and get you ready for a great 2023!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
Learn how you can get the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro & iPhone 14 Pro Max from AT&T!
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.