Other Phones & Devices

Other Phones & Devices

Learn about the wide range of devices you can use with AT&T.

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Can’t submit unlock request

I tired to submit unlock request via https://www.att.com/deviceunlock/ but the web page said, “We can't unlock this device for you because we didn't sell or activate it.” at the step 2. Could you please advise me what happened on my device? My device is; Surface Duo (AT&T locked) Model 1930 Rega

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AT&T unlock device

Hi I purchased 2 phones from Amazon that were with carrier AT&T. I paid full price, but I am receiving a message that says 'It looks like your device is on an installment plan and you haven’t paid it off yet. Follow these steps to pay off your installment plan early. Then, wait 48 hours

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23

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Unlocking a device

I am trying to get an iPhone on my account unlocked. While it is being unlocked, will the phone be able to use? This may be a dumb question but I know nothing about it.

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Better to mail in trade in device, or drop off at store?

Upgraded my daughters phone and they sent me a USPS return label send in her trade in device. I thought that was strange since the instructions said to drop it at a UPS location, so I did an online chat. CS rep told me I can just take to my local store and turn in my device there. I assume it would

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AT&T Lost my trade-ins

I cannot get anyone to assist me with the resolution to this problem I have spoken with customer service, the trade-in department. Neither of these folks (who are very pleasant) can help me. I returned four i-phones upon receipt of my new phones from ATT. I switched from Sprint to save money. Howev

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4.1K

63

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Asus Zenfone 9 Compatibility on AT&T

Is the Asus Zenfone 9 compatible with AT&T? It's not in the list of compatible devices, but it's very new. On Asus's Amazon page, it says it's AT&T band compatible, but I'm not sure if AT&T allows that device or not. Are there any missing bands it should have for good compatibility?

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Unlock was denied and I don't know why

Received a Moto G Pure for Christmas. Was fully purchased at Target. Have gone through all unlock steps and it was denied. Att customer service keeps telling me that Target has to unlock it or Motorola has to. Target says it's att, Motorola says att needs to give me a Subsidy unlock code, but custom

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Upgrading phone poor customer service

So I called on 12/27/22 to obtain more info on the upgrade program to change my phone out to the Galaxy S22 Ultra 512GB model. I was told if I trade in my Galaxy note 8 it would be a $1000 bill credit, which I also verified online.  The rep I spoke with by the name of Vaine gave me all this i

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Want to buy a ph n line

I just get my credit card with 1000 credit, its been only 1 wk, can i use my credit card to buy a ph n 2 line without any deposits?

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MI DISPOSITIVO SE ENCUENTRA ACTIVO EN OTRA CUENTA

Hola que tal. Me encuentro en México. Hace cerca de tres meses ya, adquirí un dispositivo Iphone en USA. Y al momento de regresar a México, decidí utilizarlo en otra compañia. El problema es que al momento de solicitar el desbloqueo, me aparece la leyenda de ¨Looks like the device you want to unloc

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I keep on getting times out on websites that havent been load prior to connecting.

Everytime I reconnect to my internet or open up a new website my internet takes like 20 seconds to try and reach the website (normal sites like reddit, roblox, game servers, etc) it times out and gives me the default chrome “err_timed_out”. It also kicks me out of games and as a streamer is just not

Questions

 • Internet

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danielbethke

There is a noisy AT&T underground cable/fiber box near my apartment which a constant high whistling sound 24/7. I presume it's the fan.  What is the solution for this?  I hear it 24/7 on my balcony, even IN my apartment.  It is very irritating.

Questions

 • Digital Life

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Router resets after 25 hours and 10 min

I have been chasing a reboot problem for the past 3 months. The router reboots after 25 hours and +/- 15 min. This is almost like clock work.  I have tried a number of solutions. The most recent was to setup a router behind the ATT modem to validate that I didn't have an excess of equipment hi

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 • Internet

5

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Auto pay was on a different date in December (only)

I am on auto-pay and my payment is usually taken on the 9th of the month. In December it was instead taken on the 20th, then in January went back to the 9th.  Did anything like this happen to anyone else and if so do you know why that occurred?  I have not changed anything on my account i

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 • Wireless

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email access

no access to my sbcglobal email for 3 months.   No support from ATT

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 • Email

14

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Call Protect

Trying to set it up. When I click on it a purple screen comes up that says HTTPS ERROR CODE 500. ATT Technical rep says it’s temporary and I just have to keep trying. It’s been going on for days. Any so,ution??

Questions

 • Home Phone

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

6.9K

96

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

742

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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