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Online Account Access

Online Account Access

How to manage your account online or with the myAT&T app.

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Has my AT&T wireless account information been hacked?

My wireless account if fairly new - I just set it up with two DuraXE phones last summer.  At that time I logged into my wireless account online and specified the Caller ID names for each phone. Recently, I have been receiving a large number of repeated calls from unknown and bogus phone numbers - I

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ID verification

AT&T sent a link to verify my identity before my order is accepted. i tap the link and upload the document. i got an email that “you successfully submitted your request. when you submitted your request, your identity was verified”. what next now?

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24

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Automatic payment draft

Why/ how is it ok that AT&T will not accept my check (shows bank routing code and account number) but instead requires my debit card (giving their system access to the chip and security code) in order to qualify for a monthly auto draft?

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40

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I am the daughter of an AT&T Account Holder who is my Mom. My Mom is in the hospital. She has dementia and does not remember her passcode

Hello, my name is Melanie and I am the daughter of an AT&T wireless account holder. The Account holder is my Mom and she is in the hospital.  Her cell phone is turned off due to Non-Payment.  I want to pay her Bill, but when I try to pay online, I can not get access to her account onl

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108

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Old Numbers from 2020

Is there anyway someone could access old numbers they texted in 2020? Asking for a friend lol

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Current Unlock Status: We can’t unlock your device because it’s no longer active on an AT&T account.

I recently bought a phone that's been fully paid off but is locked to the AT&T network. While trying to unlock it, I selected "No" when asked if I have a mobile number with AT&T. I continued the unlock request and the final response was- " Current Status- Denied. We can’t unlock your devic

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48

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Using an AT&T Cell Phone In Europe

Hi, I have read, and read, and read but can't find a clear answer as to what precisely happens when using a cell phone abroad. I just don't think it should be this difficult :-).   I do not want to buy the AT&T International plan as it is very expensive (I am going for a long trip).

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Need to help to create an account

Hello this is junior Hernandez

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Something's Gone Wrong

I can't even get to the log-in page. I always see this infamous error message: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. AT&T always wants to verify my log-in information, like they can

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Unable to access login page

Unable to access login page using any browser. Get something went wrong error. Can access thru app.

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