Network Coverage

Network Coverage

Learn more about AT&T's fast mobile broadband network.

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Why has the coverage got so bad the fast few months?

I’ve never had a problem with my service. In the last month or so it goes off so many times a day!! My phone goes to SOS. This is so frustrating. I’ve check tower outage in the area. Seems it’s all fine. This is not great for me. As we only have cell phones to use. No land line. What’s going on??!!

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Wireless network connection

My wireless phone keeps kicking me off my mobile network. I can't make or receive calls, texts, or use the internet. Also in my sim card status in my phone settings keeps saying mobile network state disconnected. How can I fix this issue and restore my mobile network?

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Trouble with service IPhone 14 pro max

My iPhone 14 pro max has terrible reception since I switched to AT&T. I had Apple verify it isn’t a problem with the phone, what should I do? For reference, this is one of 4 lines in my family.  I’m the only one experiencing issues. 

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Cell tower is down

How do I report a cellphone tower that is down ?

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Wi-Fi is not Wi-Fi Calling – Help & Solutions from the AT&T Community

Learn why Wi-Fi Calling may not be working and how to fix You would think setting up Wi-Fi means you automatically have Wi-Fi Calling. It does not. Wi-Fi and Wi-Fi Calling are two separate features. Wi-Fi Calling must be set up and activated before it can be used. Below you'll see an image of Wi-Fi

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5G+ where are you in woodland CA

Back in 2022 I had 5G+ on my iPhone SE 2022 but there something wrong with it so i paid it off and got the iPhone 14 pro max and I haven’t see a 5G plus in 6 months I have reset my phone and everything and ask Att reps do they know what’s up. They said there was a new tower on main st. I thought it

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iPhone 14 pro stopped being able to call landlines, can call with wifi, but not cellular

My iPhone 14 pro suddenly stopped being able to call landlines. It can call and text other ATT cell phones, but cannot call or text landlines, not ATT cell phones. I can call anywhere I could not call before  if I turn on Wi-Fi calling. I have done all possible Apple fixes. My home internet ph

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eDispatch emergency texts being blacklisted by AT&T

I rely on texts from eDispatch to alert me to fire department calls. In January 2023, I stopped receiving texts for emergency calls. The tech team at eDispatch indicates that texts to my phone are being blocked by AT&T. Their servers monitor text status and texts to my phone are either delayed o

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90272 - no cell service since Oct ‘22

Hi - there is a large part of Pacific Palisades, CA 90272 that has not had cell service since last October. The area is north and south of Sunset Blvd; between Marquez Av and Muskingum Av.  There are many, many posts on Nextdoor; as well as several neighbors who have spent hours on hold with

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Extremely slow speeds on 5g+ while full signal strenght.

Hello, is anyone else experiencing slow speeds and horrible call audio while on 5g+ under full signal strenght? For the past 6 months or maybe longer whenever I'm near a 5g+ tower and i have full signal strenght my speed drops to barely 1mb/s and if I'm on a call the audio is horrible. As I move

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Rewards card scam

Recently switched over to At&T from Cox cable, due to a rewards incentive program, so I decided why not give them a shot and get a couple of bucks. The At&t service representative said that I would receive a $200 rewards card for switching to their service, so I went forward with the new ser

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Delayed voicemails

iPhone 11. Voicemails come in a full day or more late. This is not a minor inconvenience. I am not able to take actions on important messages. As an example, I drove an hour and half to pick up someone at the airport only to find out that he took a much later flight. He left me a message that I did

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Setting up gateway, S/N not found

Trying to set up the gateway BGW210 for ATT internet but when I go to the app to set it up, it tells me the serial code and qr code are not found. Help!! Cannot get in touch with customer service to resolve.

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Certain e-mails to my swbell.net e-mail domain being rejected

For the past several weeks, certain e-mails to my swbell.net e-mail account are being rejected. One of my contacts is using a msn.com e-mail address and these are being rejected. More notably e-mails from my bank, using a chase.com e-mail address, are being rejected. I can not duplicate this bounce

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Is it a standard of service to be down

I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue. A large section in my area is down.  It is intermittent at times.  This has been happening since February and progressively got worse and now 3 weeks into March it’s been com

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Delayed notifications and issues with Apple phones in AZ!!

​​Continued Issues with Apple phones in AZ. Delayed notifications, no FaceTime calls received unless phone is unlocked etc.  Apple Store has even confirmed they get several att customers every day having the same issues and it’s only AT&T. Seems to be something with our cell towers in AZ b

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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